Managing TOD India team employee harmonization and helping build the foundation of a world-class global delivery center in India

Belief in a simple seed of an idea - To offer the richness of Indian craftsmanship to living and working spaces around the world, and do it in a way that is environmentally conscious and empowers our artisans to live a thriving, dignified life, and therein lies the genesis of Lioness Tiles.World's Finest Cement Tiles - Designed & Handcrafted in Jaipur. Bespoke, environmentally conscious cement tiles - Lovingly handcrafted by Local Indian Artisans.

Built Traction on Demand, India business with a team of 250+ cloud professionals. Introduced the concept of the global delivery model, the squad (NA based)/pods (India based) to build a USD multi-million delivery engine with the strategy of growing talent in a tier-2 city (Jaipur) in India. Architected TOD "Going Global" strategy and designed how different organizational units shall collaborate. Translated the details into bigger picture implications driving the business forward, and challenging the status quo. Accountable for TOD India P&L with responsibility for bookings, revenue, margin, and CSAT. Responsible for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Reported to TOD Leadership Team on regular financial projections, risk identification, and mitigation plans.Actively supported large-scale multi-year deals to ensure we are selling what we can deliver as aligned with the customer’s objectives.The services business got acquired by Salesforce and the product/innovation teams got spun off to become Uncommon Purpose.Build a purpose-led, engaging talent pool that demonstrates alignment to global values to build a globally thriving community.

Built Appirio India in Jaipur and set the foundation for making the region a Salesforce Talent hub in India. Played a critical role in establishing next-gen employee engagement and talent development programs which established Appirio as a brand in the region and led to its winning "The Great Place to Work".Managed the P&L of over 650+ billable consultants with accountability for bookings, revenue, margin, CSAT, and value delivered across the assigned account(s). Reported to Appirio Leadership Team (ALT) and Board on regular financial projections, risk identification, and mitigation plans.Launched the Jaipur Academy team under the aegis of Appirio academy which successfully designed the Jaipur Competency Framework (JCF) in Appirio India to map job families, job levels, and competencies across individuals and leadership career paths. The enablement offered people an opportunity to groom skills to become Technical Architect, Solution Architect, Project Managers, Business Analyst, and effective People Managers/Leaders.To drive the CEO's vision of "1/3 India-1/3 Community-1/3 Region" took the lead in establishing TopCoder in India. Looked for ways to engage community talent by launching hackathons, design challenges, and Co-pilot programs in JDC.Offered leadership to design and curate one of the best talent engagement awards to recognize performance, leadership, and culture in the region. Events such as Jaipur Express to showcase team talent, Annual Rewards and Recognition to highlight team performance and leadership, and Appirio Silverlining to create opportunities to give back.

Contributed to the upselling, and cross-selling of "Akritiv", a suite of order-to-cash solutions, delivered on Salesforce’s Force.com platform. The Akritiv suite consists of modules for risk and credit management, collections productivity, customer management, sales & dispute collaboration, management reporting, and cash forecasting. Provided technology guidance on expanding the capability of Akritiv solution leveraging Salesforce innovation and enhancement.Developed program solutions/proposals that resulted in the very first year opening of five strategic enterprise accounts in three Industry verticals namely Manufacturing, TELCO, and Financial Services for Akritiv, and led the successful implementation of the product which led to rapid and sustained value realizationPartnered extensively with corporate credit and collections teams, financial controllers, treasurers, executive management, and sales management teams to appropriately construct contracts and SOW for each engagement; led the negotiation to closure.

Delivery Program Director with belief in team-based approach to solving problems and innovating solutions, responsible for Delivery Center P&L, Business Relationship Management, Strategic Planning, Delivery, Sales and Technology Enablement.

• Responsibility in Oxyent Medical includes Financial Planning, establishing Project Planning & Methodology, Capacity Planning & management.• Involved in strategic decision of conceptualizing, financing, requirement analysis and development of NetScope “an experimental control interface” and Neuro Enterprise Information System (NEIS) two flagship OM products.

• Led CMMI certified Offshore Captive Product Development Center (OCPD) having 100 people team at multiple locations. • Managed programs comprising of 4 Product Lines i.e. CRM/HRM Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Business Suite and Tool Suite. • Build expertise for CRM and HRM practice in Indian Development Center and successfully piloted strategy to migrate IT Factory CRM and HRM Business to IBM Websphere Middleware platform, Portal and Web 2.0.• Implemented CMMI Certified Quality Management System (QMS) focusing on Quarterly Custom Product Development Lifecycle based on established SDL models and Agile Methodology.IT exposure includes setting up Windows/Linux based IBM WebSphere, Domino, Tivoli infrastructure, Software as a Service (SaaS) etc. Have extensive experience in open source technologies like J2EE, JEE5, JAX-WS, JAXB, StAX, SaaS, and Eclipse etc.

Joined IT Factory A/S in Copenhagen/Denmark from Mobilix A/S into Application development team within IT Factory R&D, extensively involved in enhancing IT Factory existing framework based on which IT Factory Business Suite/Tools Suite is built. IT Factory Business Suite is collection of generic implementation business application across domain e.g. CRM, HRM, PRM, SRM etc. Manpreet played active role in enhancing CRM, PRM, and SRM etc. on IBM Lotus /Domino. Manpreet Later played key role in setting up IT Factory first ODC in India. See more under VP-Indian operations profile.

Involved in user requirement analysis, design and developing mission critical TT-WO application based on IBM Domino infrastructure with an international team. Helped new members of team to understand complexity of design/technology involved to ensure timely delivery of project. Liaison with team responsible for managing Mobilix extension GSM network across Denmark to define integration into TTWO. Played key role in setting up scalable IBM Domino infrastructure to run TTWO.