- Conducted thorough testing of our DLP product, both server and client side, to learn its functionalities- Tested the issues reported by our customers by replicating them- Collaborated with the development and QA teams to identify and report software bugs and issues, reported by clients and tested by me as well, through JIRA and ADO- Managed MySQL databases, including installation, configuration, and performance optimization to ensure data integrity and accessibility.- Executed database queries and provided SQL expertise to diagnose and resolve customer issues promptly.- Worked extensively on backend operations, analyzing log files and system outputs to identify and troubleshoot technical issues.- Conducted remote sessions with customers to understand and troubleshoot technical issues, providing timely and effective solutions.- Demonstrated strong communication skills to convey complex technical information in a clear and understandable manner.- Utilized JIRA for issue tracking, managing support tickets, and collaborating with other departments for issue resolution.- Integrated customer support processes with Salesforce, ensuring seamless information flow and enhancing customer relationship management.- Created and maintained internal technical documentation.

- Administered and maintained SAP landscapes, ensuring system availability, performance, and security.- Managed SAP installations, upgrades, and patches to keep the environment up-to-date.- Conducted system monitoring, performance tuning, and troubleshooting to ensure optimal SAP performance.- Collaborated with cross-functional teams to implement and support SAP solutions, including SAP ECC, BW, and HANA.- Performed system refreshes, backups, copies and disaster recovery procedures to ensure data integrity and availability.- Implemented and maintained SAP security policies, roles, and authorizations.- Provided on-call support and resolved critical issues in a timely manner.

In my role as technical support engineer, I was responsible for offering technical support to clients by monitoring and maintaining their IT infrastructure, troubleshooting issues, and escalating them to higher level support teams as needed. I used a range of tools and applications, such as Nagios, CHECK_MK, ICINGA, SharePoint, Redwood Cronacle, Printaurus, Zabbix, Grafana, and Leutek, to monitor and manage various systems and services, including the global network infrastructure, SAP systems, virtual machines, Exchange servers, domain controllers, and EDI solutions.I also worked with cloud computing and virtualization environments and performed tasks using SCCM, DHCP, and AD replication checks. In addition, I used ticketing systems such as S5, IBM, AT&T, Solution Manager, or Service Now Ticketing Tool to create, escalate, and solve incidents.Security tasks:- Panorama - Palo Alto Networks - checked for unusual activity and alerted the responsible people- Cylance - checked possibly infected files from users' computers- Microsoft Advanced Threat Analytics - checked if the alerts we received for suspicious user log ins were accurate or false positives - usually we received those if the user logged in from a different location- Active Directory - password changing- Microsoft Azure - checked if Windows updates were applied to different servers and got in contact with the responsible people if they weren't- SAP - created users and set up their privileges

As a sales representative for Dedeman, my main duties included promoting the company's products and services, maintaining store displays, receiving and verifying new products, interacting with customers, answering calls, processing orders for shipment, and inputting customer and order data into the system. I also communicated with suppliers to facilitate special orders for clients.

In my role at Orange, I focused on creating a personalized experience for every customer, selling a range of devices and accessories, promoting and selling Orange services, assisting clients with any issues, signing contracts, managing inventory, and collecting cash payments for products and services.

My responsibilities as a team leader included planning and coordinating production, monitoring and directing the production process, training staff, and maintaining accurate inventory records to ensure timely order fulfillment.

In my role at Altex, I was responsible for a range of activities, including selling Altex products and services, organizing the store's appearance, receiving and organizing new products, interacting with customers, answering calls, preparing orders for shipping, and entering customer and order information into the system. I also assisted with billing as needed.

In my role as a brand ambassador, I provided guidance to clients on product selection, worked to achieve sales targets, and ensured that the display area was kept tidy. I also prepared daily, weekly, and monthly reports as required.

As part of my duties as a brand ambassador, I helped clients determine the best products for their needs and budget, contributed to sales targets, and kept the display area clean. I also prepared regular reports on my performance and the status of the display area.

In my role as a brand ambassador, I provided guidance to clients on product selection, worked to achieve sales targets, and ensured that the display area was kept tidy. I also prepared daily, weekly, and monthly reports as required.

As a sales representative for Altex, my main duties included promoting the company's products and services, maintaining store displays, receiving and verifying new products, interacting with customers, answering calls, processing orders for shipment, and inputting customer and order data into the system.