Keep and monitor properly the stock of IT stuff.Verify stock areas for IT stuff to apply safety conditions.Handling all IT requests either by e-mail or forms, including setup of Audio Conferences for all meetings.Managing inventory of LMEA, in addition to the monthly stock inventory with Finance dept.Responsible of purchasing all IT stuff; i.e. printers, cartridges, …. etc including getting offers, issuing purchase orders and ensuring payment of invoices.Receiving and revising all vouchers concerning IT department. Following up the delivery process of the IT items and making sure that the customers are satisfied and that the items are delivered in timely manner.Handling all maintenance requests with suppliers, e.g (BlackBerry , laptops, printers, fax lines (ISDN) and Cisco telephones). Prepare forecast report for the IT equipment, toners needs based on history of usage.Phone & Remote support to end user via remote control tools.Gather & Analyse functional & user requirements & map them to IT solutions.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Train computer users.Respond to email messages for end users seeking help.

Inserting some data on Microsoft applications.Assisting employees with their technical problems.Administrative work.

Dealing with customers and convincing them to buy the products.Responsible of database (Word and Excel programs).Meeting with the marketing department members to discuss the customer’s requirements and comments, to develop the best marketing method to attract them. That was done through defining the best offers to give to customers, and motivating quotes that would meet the customer’s needs and increase the sales percentage, thus meet our monthly sales target.