Service and repair all Samsung major appliances. Trained and certified by Samsung directly. Following that, trained and certified to work on all major OEM brands.

Guiding and cultivating a team of Tech Experts, collaboratively working with our wireless partners to deliver an outstanding customer experience.

Leading a team of sales associates and assisting with store operations. Developing each team member through coaching and support. Overcoming challenges of retail stores and online competition.Drove sales in all departments and maintained #1 throughout market for over 16 consecutive months

Set up hardware and install and configure software and driversMaintain and repair technological equipment (e.g. routers) or peripheral devicesInstall well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)Manage security options and software in computers and networks to maintain privacy and protection from attacksPerform regular upgrades to ensure systems remain updatedTroubleshoot system failures or bugs and provide solutions to restore functionalityArrange maintenance sessions to discover and mend inefficienciesKeep records of repairs and fixes for future referenceOffer timely technical support and teach users how to utilize computers correctly

Assist the General Manager as directedHire, train, schedule and manage employees in daily tasksDevelop good customer relationships and address customer service needsManage purchasing, inventory, maintenance and other operational functionsDevelop strategies for better workplace efficiency and goal achievementLiaise between managers, customers and employeesServe as acting General Manager (GM) when GM is away

Assist the General Manager as directedHire, train, schedule and manage employees in daily tasksDevelop good customer relationships and address customer service needsManage purchasing, inventory, maintenance and other operational functionsDevelop strategies for better workplace efficiency and goal achievementLiaise between managers, customers and employeesServe as acting General Manager (GM) when GM is away