Bounsou Rob Thamvanthongkham Email & Phone Number

Fredericksburg, Va

Seasoned Background Investigator with over 11 years of experience on the OPM/NBIB contract. Conduct background investigations, which provide comprehensive coverage of basic suitability, loyalty and security for government agencies having some of the nation's most sensitive missions.

Southern Virginia

Managed and oversaw operations of over 30 investigative staff in their dedicated region. Managed performance of the staff in their region while assisting other functions on the program. Assisted in staffing and putting together temporary travel assignments. Directed staff on a daily basis and provided guidance when needed. Acted as a subject matter expert and provided status updates to senior management. Managed functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives were met. Developed demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services. Worked with functional areas or departments to interpret and planned projects or workload forecasts. Managed and approved expenditures for accounts in line with the established policies and procedures. Managed complex relationships between delivery and consumer groups to ensure good client relations. Identified and managed service improvements to increase customer satisfaction. Partnered with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Supported developing new business proposals and introduced new technology to enhance business solutions. Trained and evaluated employees to enhance their performance, development, and work product. Addressed performance issues and made recommendations for personnel actions. Motivated and rewarded employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Great project management, analytical and problem solving skills. Great interpersonal skills to interact with customers and team members. Great leadership, organizational, and communication skills. Great relationship building skills and the ability to work in a team environment.

Conducted background investigations, which provide comprehensive coverage of basic suitability, loyalty and security, for government agencies having some of the nation's most sensitive missions. Wrote comprehensive narrative reports of investigation (ROI) based on Security Executive Agent Directive (SEAD) 4 of the National Security Adjudicative Guidelines (NSAG) requirements formerly known as the ICD 704 within a strict timeline. Conducted check rides on current investigator staffs to ensure proper procedures and guidelines are being followed. Mentored to new Trainee staffs. Assisted in the Field Supervisor role on an as needed basis.

Fredericksburg, Va

Seasoned Background Investigator with nine years of experience on the Office of Personnel Management (OPM) contract. Independent Contractor with KeyPoint Government Solutions (KGS). Conduct background investigations, which provide comprehensive coverage of basic suitability, loyalty and security for government agencies having some of the nation's most sensitive missions. Conduct interviews with employers, associates, references and other knowledgeable individuals and review appropriate records to obtain the facts needed to resolve all material issues in a case or to establish the background, reputation, character, suitability or qualifications of the Subject under investigation. Records and organizes information obtained and prepares grammatically correct and factual reports according to established formats. Plan and organize work, problem solve and communicate effectively, orally and in writing on a professional level. Knowledgeable of investigative techniques and of laws, rules and regulations.

Conducted background investigations, which provide comprehensive coverage of basic suitability, loyalty and security for over fifty government agencies having some of the nation's most sensitive missions. Conducted interviews with employers, associates, references and other knowledgeable individuals and reviewed appropriate records to obtain the facts needed to resolve all material issues in a case or to establish the background, reputation, character, suitability or qualifications of the Subject under investigation. Recorded and organized information obtained and prepares grammatically correct and factual reports according to established formats. Planned and organized work, problem solve and communicate effectively, orally and in writing on a professional level. Knowledgeable of investigative techniques and of laws, rules and regulations.

Conducted background field investigations on routine assignments for the purposes of employment suitability and security clearance determinations. Conducted face-to-face interviews in neighborhoods and places of employment to include private companies and government agencies. Performed record searches at courthouses, mental health, financial and educational institutions relative to subjects of investigations. Reviewed Subjects Employment Records, Official Personnel Files (OPF) and/or Security Files for any adverse or derogatory information. Demonstrated the ability to interview follow leads, research records and prepare reports in government systems. Able to elicit information helpful to the investigation from persons in all walks of life. Proficient with E-QIP, Microsoft Office Word, Excel, Spreadsheet and Outlook.

Fredericksburg, Va

Held numerous positions in the Claims Department at all levels to include 3.5 years in a Supervisory role. Initiated salary adjustment, performance ratings, promotions and other personnel actions. Assisted in preparation of plans and budgets with upper management. Answered claims technical questions from trainees, monitored their daily progress, reviewed work product, and coached on improving performance when applicable. Coordinated and gathered statistical data as required to prepare reports on work volume, TIP and work quality for upper management. Performed recorded telephone interviews with policyholders, claimants, independent witness/witnesses and/or investigating officers to assist with the investigation process. Prepared files for litigations and worked alongside GEICO's Staff Counsel Attorneys to ensure proper handling and preparation toward trial when a fair and reasonable settlement is not agreed upon. Reviewed files for potential fraud and referrals to GEICO's Special Investigative Unite (SIU) when applicable.

Cybersecurity, President'S List

Bachelor Of Science (Bs), Criminal Justice And Corrections

Associate'S Degree, Criminal Justice/Police Science

Certification, Computer Information Systems