George-Andrei Bouros Email & Phone Number

Bucharest, Romania

• Design and implement business and technical functionality parameterization in the core banking system• Test, Change and Deployment management of new releases• Define, program and implement SQL stored procedures and functions• Design, implement and maintain functional reports in Visual Studio, Reporting Services• Define, document, execute and optimize processes to achieve maximum effectiveness and efficiency• Consulting internal departments by implementing new functions• Development of internal documentation related to software systems documentation• Adjustment and support the interfaces to other core banking applications• Set up and maintain test environment and coordinate testing cycle• Assist the business systems support to investigate and model business functions, processes, in-formation flows and data structures• Investigate operational requirements and problems, contributing to improvements• Assists in defining acceptance tests for new or changed automated systems• Performance monitoring and system management• Database design and development adviser• T-SQL query and programming• Report implementation and automation• Monitors production system notifications and act accordingly to resolve urgent problems• Communication with 3rd party vendors• Consulting internal departments, end user support

Bucharest, Romania

• Administration of applications and accounts for OSS systems• OSS application lifecycle management (responsible for roadmaps, upgrades, patches, additional developments)• Customer relationship management

Bucharest, Romania

• Providing process solutions and ensuring sustainability in support activities for customers from different industries (ex: Caltex - petrol, Fonterra - dairy distribution, Boral - cement distribution, Hyne Timber - wood provisioning, Norges Gruppen - consumable supply chain, Norway Post - Norwegian postal service)• Connecting to customer servers from centralized virtual machine cluster via Vspere• Identify, reproduce, analyze the issue, convene on best practice scenarios and optimal solutions to best suit the customer's business needs within the team, deliver the solution• Root Cause Analysis for requested issues followed by documenting and sharing the solution internally• Urgently respond to high priority incidents when the customer is not able to perform daily activities• Support the implementation team with software installations at customers (via remote connection), pre and post installation tests, creation of documents, and maintenance of knowledge portal, solving network and hardware issues• Worked with Windows Server, SQL Server,Windows Messaging Queues, Windows Services and processes, windows registry, event viewer logs, task scheduler, IIS, Microsoft SC Virtual Machine Manager, CSV,XML,XSL format

Bucharest, Romania

• Provide 2nd level support for all Authorized Service Centers across 17 EU countries• Data reporting and analysis working with (SAP, BI, Excel, MS SQL Server, MS Visual Studio) • Solutions development for improving the KPIs by facilitating the process• Quality check analysis • Standard Operating Procedure creation• Project management role for implementing 2 RPA bots• Working closely with the development team, providing data and information about process requirement, testing the scripts, time and motion calculation• RPA delivering productivity of 1.75 FTEsProcess Trainer November 2017 - January 2019• Being in charge of coaching and delivering training to all new joiners for technical support team, making sure they have necessary knowledge to start processing client data • Creating and developing training plans and LTO tests, working closely with the in house training manager

Bucharest

• Analyzing & writing BUG reports for issues caught by the regression runs• Submitting BUG reports and helping developers fix the issue by reproducing the encountered defects• Following the BUG report's life-cycle from the opened state to the resolved state• Run simple queries, creating stored procedures to ease searches in MySQL DB• Usage of Atlassian Confluence and JIRA platforms

Bucharest

The main activity consists in selling electronic signature certificates, SSL certificates, electronic archiving and also an app which secures mobile conversations, e-mails and text messages, called T4M.Responsibilities: Answering calls from customers (inbound) and providing technical assistance in the use of electronic signatures. I also gave information on procurement procedures, renewal, and use of digital certificates ANAF, CNAS, SEAP, UNNPR. Escalate issues to 2nd level support.Customer problems were, usually, technical in nature, thus they were requiring checks of the OS settings (Win Xp,Win 7,Win 8 and others).Other remarks: I have accumulated some technical knowledge and also the ability of rapidly identifying the customer’s issue. I learnt about Smart Card technologies(Oberthur, SafeNet, Aladdin, Athena, Gemalto), Oracle ERP and OTRS (ticketing platform).

Master'S Degree -Thesis On How To Raise The Efficiency In A Business, Ecological Economics

Bachelor Of Economics, Agrifood And Environment Economics Faculty

High School, Mathematics, Information And Communication Technology

Activities and Societies: Computer- aided design (AutoCAD), Measurement techniques in the domain, Mechanical Assembly, Technical drawing.