- Management des processus/Reengineering/Optimisation (BPM/BPR)- Management de Projet / PMO (PMP-certified)- AMOA- Organisation & Conduite de changement- Gouvernance & Management des SI/IT- Architecture d'Entreprise (EA)- Management de la Qualité, Audit & Amélioration continue - Customer Relationship Management (CRM): Service Client, Expérience Client,...Bonnes Pratiques & Frameworks: - ISO 9000 (9000, 9001, 9004)- ISO 19011 (Audit)- eTOM Businesd Process . - /TAM (UIT-T M3050)- ITIL V3- CMMI- PMBoK- Agile/ Scrum- Cobit- TOGAF- Lean Management,- Lean Six Sigma ( Green Belt).
Listed skills include Itil, Business Process, Telecommunications, Crm, and 28 others.