Boutaina Bani Email & Phone Number

İstanbul, Türkiye

Istanbul, Türkiye

Istanbul, Turkey

• Wyndham Istanbul Old City Istanbul Türkiye.
• Managing all Wyndham Community Okta cases & Booking.com customer service queries.
• Proficient in Opera Cloud PMS.
• Providing exceptional service to guests especially VIP guests.
• Supervising Front Desk day to day activities.Implementing plans to improve customer satisfaction.
• Assisting with guests queries/disputes.Resolving complaints effectively.

Istanbul, Turkey

Istanbul, Turkey

Istanbul, Turkey

• Contributing to the achievement of established department goals and objectives.
• Welcoming patients and visitors. Providing information and directions to locations throughout the clinic for patients and guests.
• Coordinating transportation services.
• Overseesing the entrances to the facility, offering assistance and services as guests enter.
• Arranging accommodations for overnight accommodations at local area hotels.
• Interacts with doctors, family members and patients. Providing answers questions, and seeking to resolve difficulties/issues

Istanbul, Turkey

• Making sure clients are in line with the local regulations
• Communicating with clients regarding clients on-boarding.
• Following up with clients about the verification process.
• Escalating any suspicions and/or concerns to the concerned department and Fraud teams for review.
• Contributing to creating & improving the on-boarding experience for clients that match their expectations as well as that of regulator
• Reviewing customer identification and other relevant documentation to ensure legitimacy

Istanbul, Türkiye

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when.

Bodrum, Muğla, Turkey

• Summer contract Overseeing the day-to-day running and management of 5 hotels group
• Providing professional advisory and supporting to the General Manager in meeting the strategic goals of the establishment.
• Working with other divisions to ensure guests' satisfaction, process optimisation and hotel's overall
• Involved in strategic planning and providing directions for the respective departments, to progress and to ensure that departmental policies are being met as well as coaching, counseling and scheduling.

Rabat, Rabat-Salé-Kenitra, Morocco

• Nespresso Canada Project.
• Resolving customer inquiries by phone, live chat and email.
• Providing information about products and services to existing customers and prospects.
• Demonstrating a strong customer service orientation and ensuring customer satisfactionHandling complaints.
• Maintaining received information properly in the system.

Rabat, Rabat-Salé-Kenitra, Morocco

• Building a sales action plan.
• Implementing and managing the customer relationship.
• Leading the marketing studies project.
• Creating marketing content and digital campaigns.
• Managing a team with objectives.
• Producing financial data: budget implementation, financial data analysis.

London, United Kingdom

• Organizing meetings and managing databases.
• Booking transport and accommodation, organizing company events or conferences.
• Dealing with correspondence, complaints and queries.
• Preparing letters, presentations and reports.
• Supervising and monitoring the work of administrative staff and managing office budget.
• Liaising with staff, suppliers and clients.

Casablanca, Morocco

• Day-to-day scheduling and management of Chief Executive diaries.
• Travel bookings, expenses, timesheets, and other administrative duties.
• Pro-actively managing the Chief Executive’s workload ensuring all deadlines are met.
• Managing diary events and live projects.
• Liaising internally and externally on behalf of the Chief Executive.
• Filtering and prioritising incoming correspondence.

London, England, United Kingdom

• luxury Retail
• One to one customer service.
• Providing a complete shopping experience for customers that is unrivalled by competitors.
• Providing the highest levels of customer service and increasing sales.
• Demonstrating exceptional product knowledge and building quality customer relationships.
• Creating a shopping experience that’s fun and friendly

Master Of Business Administration (Mba), Finance

London / Cardiff

Bachelor'S Degree, Accounting And Finance

Activities and Societies:London

Ocr, Oxford Cambridge And Rsa, National Diploma In Business, Level 3, Business

London