Yann Bouzerand Email & Phone Number

Houston, Texas Area

User management: internal and external user licenseadditions/modifications/deletions/permissions/assignments- Contact list maintenance: internal and external - License management: how many, who, where, etc. Customer support: - Fielding and addressing all system questions from internal andexternal users- receiving and logging user suggestions for improvementTraining resource:- Assisting with training - Training new users (post implementation)- Ensuring adoption and expansion of the Kahua system- Creation of business process training (on-line, manuals, etc...Create and maintain file director folders, including permissions and autonotifications:- Administer folder structure and user access to folders within filedirector- Onboarding and ongoing support

Houston, Texas Area

Région De Houston, Texas, États-Unis

Région De Houston, Texas, États-Unis

Paris, France

- Managed internal IT team of 3 professionals; accountable for oversight and productivity of the team- Responsible for internal hardware and software maintenance and updates on a monthly basis- Developed and disseminated internal communications for IT developments to retail stores- Directed internal hardware and software training for approximately 60 new employees annually- Cultivated and maintained advantageous relationships with external contractors and suppliers from the US, England and Germany. - Implemented maintenance interventions for the Apple retail stores and for the local network- Scoped and executed 3 major internal events annually serving 0ver 100 customers- Managed procurement process to ensure consistently available stock of internal material with Apple’s internal stock management software, RIO- Utilized KRONOS software to plan and manage internal employee trainings and events- Successfully implemented and enforces health and safety standards - Acted as a champion for collaborative corporate culture

Paris, France

- Managed a team of 10 people to execute flawless customer support and reach sales objectives; executed against individual development plans with staff- Drove internal communications for customer service team of 10 staff - Engaged in product development and strategic positioning of key products within retail locations increasing sales

Paris, France

- Personalized the customer experience by providing a total sales solution to the customer regarding their real needs- Providing «Ready to use» assistance, set up of computers, cellphones.- Engaged in the development and management of client loyalty programs cultivating, customer loyalty- Attained performance objectives that included sales and customer satisfaction goals- Engaged in the development and management of client loyalty programs cultivating customer loyalty- Managed the onboarding and integration process for new staff

Bep In Sale And Marchandising/ Bep Vente Action Marchande

Education record