• Provided overlay support for Systems Engineers on large Healthcare and analytics opportunities • Performed product demos and troubleshot existing deployments for both POCs and production systems• Coordinated testing and administered lab environments for compatibility trials with new technology partners• Collaborated with Development on product documentation and enablement for Healthcare products

• Technical lead for Healthcare Business Unit, helping to increase Healthcare-specific revenue from $28m to $105m in 4 years, representing an increase from 9% to 15% of organization’s overall revenue• Served as Technical Product Manager for EHR Data Protection and Disaster Recovery• Owned and drove the product roadmap and lifecycle for Commvault’s solutions for the Healthcare market• Defined the market requirements and championed them with Development teams to develop solution sets• Defined and ran Early Adopter programs with key customers• Developed “first-best” content to guide the technical product marketing and product marketing organization with target market, competitive differentiation and positioning• Enabled Systems Engineers and Professional Services to deliver new product solutions to customers• Engaged with channel partners and OEMs to provide technical, marketing, and sales guidance

• Served as a senior resource for complex and challenging support issues escalated from Tier 1• Provided technical and interpersonal assistance communicating with difficult customers• Coordinated with developers and architects to document, reproduce, and resolve customer issues

• Troubleshot and resolved issues with backups and restores for Windows file systems; Active Directory; VMware, Xen and Hyper-V environments for Fortune 500 companies, federal and state governments, and multinational corporations• Provided second-level support for data protection operations, software and hardware snapshots, scheduling and indexing of backups, and recovery and virtualization solutions• Worked with system engineers to design and configure data protection strategies based on customer needs and hardware availability

· Provided full-service technical and strategic consulting to top Manhattan law firms · Administered e-mail, backup, document management, antivirus, scanning, remote access, and mobile communications systems · Installed and configured servers, networking equipment, workstations, printers, tape drives, hard disk storage devices, and all necessary software · Installed Windows Server 2000/2003/2008 systems and troubleshot any issues relating to application or operating system performance · Created documentation and instruction manuals for co-workers and end users · Extensively troubleshot Microsoft Exchange Server 2003/2007, including modifications to mailbox rights, SMTP connectors, mailbox moves and recovery, and failover/clustering · Performed necessary hardware and software updates for all systems · Installed and troubleshot Symantec Backup Exec and tape backup drives · Troubleshot and resolved issues with server and workstation software · Provided end-user telephone and e-mail support with 24/7 monitoring of networks · Used Microsoft Active Directory to create and modify user groups, rights assignments, group policy objects, and user account information · Installed and troubleshot MS SQL Server 2003/2008 and ODBC connections for applications