Bow Anderton Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Auckland, New Zealand

• Providing professional managed IT services for Mercury staff and customers.
• Optimizing current service-desk escalation processes and developing new processes to help streamline helpdesk incidents and requests for continuous service improvement.
• Leading and training a team of 5 and providing opportunities for development to my team to ensure they achieve their set goals.
• Hiring and managing staff levels to ensure resourcing is adequate relating to capacity management.
• Organizing and taking care of weekly operations and service desk meetings.
• Logging and resolving minor, significant and emergency change requests.

Auckland, New Zealand

• Providing professional managed IT services for Downer NZ through DDS IT.
• Managing and leading a team of 7+ to ensure that all work is completed.
• Providing technical support for staff and users.
• Leading a development team to successfully accomplish set project goals.
• Arranging site hardware and software upgrades for end user equipment.
• Upgrading all Downer sites in New Zealand from the top of the north island to the bottom of the South Island.

Auckland, New Zealand

Auckland, New Zealand

• Assisting more than 300+ users for Vector LTD through DATACOM NZ.
• Providing the best tier 1 service to all Vector users and ensuring all requests or incidents are escalated accordingly, accurately and at a high consistent professional level to exceed customer service expectations.
• Ensuring that all systems are functioning correctly, are secure and operate efficiently to suit user’s needs.
• Currently the high priority incident coordinator for Vector LTD to ensure that all high priority incidents are resolved as soon as possible with the highest possible accuracy to reduce system or services downtime.
• Trained to adopt and use ITIL processes on a day to day basis.
• Managing Active Directory, Microsoft Exchange, DNS, DHCP, Microsoft Office, Microsoft Windows requests and more.

Auckland, New Zealand

• Handling staff inquiries face to face or over the phone
• Supporting more than 100+ workstations / desktops
• Giving best practice recommendations to the CEO for future implementations of IT Infrastructure
• Managing virtualization of VMware vSphere Hypervisor and ESXi
• Implementation and management of Microsoft Server 2008 and SBS2011
• Implementation and management of Microsoft Windows XP, 7 and Windows 8

Auckland, New Zealand

- Managing and leading staff- Ensuring customers get the best service- Accounting is done on a daily basis- Handling high amounts of cash at all times and ensuring it is safe- Following strong processes and procedures in place to ensure that all staff and customers are safe and secure