Chris Bowe Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Responsibilities
• Investigating customers' software and developing methods for extracting data from a large array of database driven or web-based applications.
• Developing custom Excel Power Query and SQL/MySQL queries to manipulate and transform customer data to import into a proprietary, MySQL driven application.
• Performing customer consultations and gathering custom reporting requirements from clients.
• Developing MySQL queries to develop custom business reports using Sisense data and analytics platform.Achievements
• Implemented several automation processes to convert data from customers previous software, using Power Query in Excel to perform complex data transformations.

Brisbane, Queensland, Australia

• Responsibilities
• Managing all aspects of customer onboarding for new websites, including consulting, designing, building, and launching customer websites using Duda website builder.
• Modifying existing software API using Java to extract additional data required for projects.
• Modifying existing bespoke, data conversion tools using C#.
• Building, deploying, and publishing Apple and Android mobile applications for customers using existing developed tools on Fastlane and Jenkins automation platforms.
• Developing and updating of Power BI custom data connector using Visual Studio and Power Query SDK, to be used in conjunction with a Power BI Template app.

Brisbane, Queensland, Australia

• Responsibilities
• Consulting with new Enterprise customers and engaging in business requirement analysis to gather software requirements.
• Creating user acceptance testing plans for new customer software rollouts and upgrades for existing customers.
• Installing and configuring proprietary software for Enterprise customers and developing custom solutions to meet customer software expectations.
• Deploying user acceptance testing environments on AWS EC2 virtual machines.
• Implementation and configuration of enterprise software and SQL instances to Windows Server environments.Achievements

Brisbane, Queensland, Australia

• Responsibilities
• First point of contact for Enterprise customers with priority support requirements.
• Resolving technical software and database issues escalated from 1st level regional support team and 2nd level international support teams.
• Diagnosing and analysing data issues within SQL databases and resolving with custom SQL scripts.
• Diagnosing, replicating, and documenting technical software issues in Jira and VersionOne issue tracking software.
• Quality assurance testing of new software features and documenting replication steps.Achievements

Brisbane, Queensland, Australia

• Responsibilities
• First point of contact for POS software technical support and how-to enquiries via phone and email.
• Resolving customer issues in a timely manner via phone and using remote support tools.
• Remote diagnostics of configuration issues in customer specific environments relating to numerous operating systems, networking, hardware, and peripherals.
• Escalating issues which require further troubleshooting or action to appropriate departments.
• Creating and maintaining knowledge base documents for internal use.Achievements

Bachelor'S Degree, Information Technology, 3.3 Gpa (4 Point Scale)

Graduated with Distinction. Minor in Internet Design.

Diploma, Screen Animation

Diploma, Multimedia