Stephanie Bowen Email and Phone Number

Served on a support team as the first point of contact for franchise owners across200+ locations.• Responded to customer inquiries via JIRA, phone, and email to troubleshoottechnical issues and provide appropriate solutions.• Achieved and sustained a 5-star customer satisfaction rating.• Maintained database records of customer interactions and transactions viaMySQL.• Collaborated with multiple departments, connecting customers to the appropriatechannels to resolve issues with third party applications such as Tableau, Emma,and PB&J.• Engaged in regular meetings with the development team to resolve applicationbugs, report common issues, and prioritize their urgency.

Progressed from Camp Counselor, Back of House Lead, Supervisor, to AssistantManager.• Created and implemented staff schedules and assigned daily tasks, ensuringoptimal coverage and smooth daily operations.• Supervised daily operations, maintaining a safe, clean, and efficient environmentwhile managing team performance.• Conducted training sessions for new employees, ensuring adherence tocompany policies and best practices.