Catherine Bowen Email & Phone Number

• Management and credentialing/re-credentialing of contracted and potentially contracted providers with the Behavioral Health Managed Care Organization, including individual practitioners, organizations/groups and.
• Successfully processed over 97% of all provider credentialing applications within 20 days of receipt or sooner in line with key performance indicators and overall provider satisfaction.
• Maintained accurate, quality credentialing files and contributed to the success of audits from various regulatory bodies.
• Regularly coordinated network processes with contracting and development teams.

Greensboro/Winston-Salem, North Carolina Area

• Call center customer services representative for Behavioral Health MCO Access and Provider Lines.
• Performed telephonic screening, triage and referral for MCO members and determined eligibility and enrollment for state funds.
• Hospital Discharge Coordinator - managed schedule and coordination with local hospitals following member’s discharge from the hospital facility.
• Directed provider questions and concerns to appropriate avenues for resolution.

Greensboro/Winston-Salem, North Carolina Area

• Coordinated and/or performed technical functions related to the provider credentialing and re-credentialing process, including collection and tracking of provider data and maintenance of required records.
• Interfaced with the web-based credentialing database to access and maintain provider data used in the credentialing and re-credentialing process.
• Facilitated adding (credentialed) and removing (terminated) providers to and from the network providers list.
• Communicated with providers, the MCO Medical Director, and the MCO Credentialing Committee regarding provider status.
• Provided written response to providers regarding outcome of credentialing and re-credentialing process

Charleston, South Carolina Area

• Planned, prepared and delivered instructional activities and projects designed to enhance lectures.
• Met course and school-wide student performance goals.
• Established and communicated clear objectives for all learning activities.
• Managed student behavior in the classroom through approved disciplinary procedures.
• Utilized curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served.
• Developed incentives to keep participants engaged in class.

Charleston, SC

• Facilitated meetings and events for the residents on College of Charleston campus.
• Completed room checks and new student orientations for Barry Residence Hall.
• Encouraged student engagement on campus and developed programs.
• Acted as a moderator to roomate/resident issues.
• Monitored the front desk, phones and entry into building.
• Complied and kept up with college and residence/dorm guidelines.