Ben Owens Email & Phone Number

Grayslake, Il, Us

Thousand Oaks, Ca, Us

Dublin, Ireland, Ie

Dublin, Ireland, Ie

Dublin, Ireland, Ie

San Francisco, California, Us

Charlotte, North Carolina, Us

• Lead team of 5 analysts to translate stakeholders requirements into reporting and analytics deliverables• Develop and test complex SQL queries against S4/HANA• Build and test reports and dashboards using Microsoft Power BI • Validate data mapping, data models, and dimension/measure definitions for the consolidation of 4 legacy customer information systems• Assist with creating training documentation and job-aids• Support ad-hoc query requests from business and power users against SAP Web IDE• Participate in evaluating new technologies so as to ensure the advancement of technology architecture and data within organization Business Intelligence needsDuke Energy is one of the largest electric power holding companies in the United States, providing electricity to 7.6 million retail customers in six states. Customer Connect is a project to consolidate four legacy billing systems into one, encompassing system, simplifying and enhancing the customer experience and improving the billing process for consistency, efficiency, and analytic capability.

Charlotte, Nc, Us

• Managed team of 10-12 members, both local and international, to develop external-facing embedded analytics and reporting solution that centralized reporting for all products, including current and legacy point-of-sale, personnel management, loyalty programs, digital marketing and CRM.• Utilized advanced analytics techniques for revenue forecasting, customer volume estimation, inventory management, and customer purchasing patterns.• Collaborated in cross-functional teams for the architecture, design, and development of the complete Xenial platform.• Worked with multiple data sources and technologies such as MongoDB, Apache Spark, AWS Kinesis, Matillion ETL, Microsoft Power BI, Redshift, SQL Server, MySQL, SSAS cubes, and Tableau• Managed project end-to-end including producing project documentation, issue prioritization and management (JIRA), leading daily stand-up, and communication with senior leaders. Xenial, a Global Payments company is a complete restaurant and retail management cloud platform, making customer interaction to back office as easy-to-use as your smartphone.

Charlotte, Nc, Us

• Managed all business intelligence and analytics initiatives involving digital marketing, gift card ordering and management, and retail loyalty programs for clients such as Whataburger, Krispy Kreme Doughnuts, and Bojangles.• Utilized advanced analytic techniques to produce consumer scoring models, predictive re-ordering reports for gift card sales, and sales forecasting.• Developed custom SQL scripts for use in SQL Server, MySQL, PostGRES, or Redshift• Created interactive dashboards and data visualization templates in Power BI and Tableau Xenial, a Global Payments company is a complete restaurant and retail management cloud platform, making customer interaction to back office as easy-to-use as your smartphone.

Charlotte, North Carolina, Us

• Collaborated with senior and executive level staff to create actionable business reports that track financial metrics and identify key trends in the global business development unit• Developed dashboards and data visualization templates in Power BI which are utilized by sales and customer service representatives• Managed major capital project that integrated multiple custom pricing configurators and Dynamics 365• Led data quality initiative which established master data management protocols and improved data quality by 75% in CRM• Maintained and administered multiple Microsoft Dynamics 365 environments, supporting 1000 users globally• Expert knowledge of the customization, development, and administration of Microsoft Dynamics 365 • Established “super user” community to provide localized training and increase user adoption• Selected to an executive-led cross-functional team to identify and implement strategic projects which capitalize on new and innovative business technologiesSPX FLOW is a global multi-industry manufacturing leader with approximately $2.5 billion in annual revenue, operations in more than 35 countries and over 8,000 employees. The company's highly-specialized, engineered products and innovative technologies are helping to meet rising global demand for electricity and processed foods and beverages, particularly in emerging markets.

Cornelius, North Carolina, Us

• Generated advanced analytical reports from multiple data streams to provide the business with actionable insights into sales optimization and customer relationship improvements• Led IT solution implementation projects to increase operating efficiency and modernize business processes • Developed retention analysis program to identify trends in subscription-based customers in order to reduce churn and assist in new product development• Assisted in the conceptualization, development, and implementation of a digital marketing strategy that resulted in a 150% increase in lead generation and a 25% increase in direct sales• Worked with Microsoft Visio, Project, and Excel to coordinate projects among team membersThe CORE Training, Inc. is a business consulting company that works with mortgage loan officers and real estate agents from all over the country. Focusing on organization and functional lead generation systems, The CORE Training has been successful in its goal to create more than 100 millionaires since its founding in 2001.

Lynchburg, Va, Us

-Guided senior students to degree completion-Provided official evaluations of remaining degree requirements for over 3000 students annually-Audited and conferred over 1000 undergraduate degrees annually-Responded to student emails and phone calls in a prompt and professional manner-Extensive use of BANNER software systems

Graduate Certificate, Data Science And Business Analytics

Master Of Business Administration (M.B.A.)

Bachelor Of Arts (B.A.), Philosophy And Religious Studies