Bowen C. Email & Phone Number

San Francisco, CA, US

Foster City, CA, US

• Ensured 100% of Corrective and Preventive Actions (CAPA) and deviations are closed out on time in Veeva Vault in accordance with Quality Management Systems (QMS).
• Identification of gaps and resolution of open items on PMO RAID log to achieve 60% open risk reduction over three months.
• Led the implementation of code fixes and enhancements to GPLM as a part Sustain Release project through Gilead SDLC: development, design demos, Software Quality Assurance, User Acceptance Testing, Performance.
• Published and authored over 40 training Standard Operating Procedures (SOP) and business documentation for Master Data Management.
• Implemented a triage to track and increase the GxP Training On-time Compliance from 70% to 100% across all GPLM workstreams.
• Led GPLM IT Support team to close 130 Support Incidents and 400 Support Requests to achieve a service level compliance of 100% in SLA response and resolution times.

Montreal, Quebec, CA

• Successfully closed on six out-of-scope projects to achieve $180k cost avoidance in resource overhead from project restarts through an efficient bandwidth utilization of active shared resources.
• Consistent achievement of sprint goals in daily Scrums through clear communication with UX and Dev team on roadblocks and technical uncertainty in an Agile framework.
• Generated defined deliverables via Smartsheet reports, dashboards for bi-monthly meetings with stakeholders for up to six projects on platforms including Jira, Smartsheet, Azure DevOps, and SharePoint
• Collaborated with technical teams on the redesign of the website to increase sales conversion from 1.5% to 4%.
• Led the completion of an internal database to catalog and display scientific literature of over 9,000 publications.
• Decreased shipment order turnaround time by 15% by identifying and eliminating redundancies in automated workflows.

Abbott Park, Illinois, US

• Supported operations in Oracle Agile Product Lifecycle Management (PLM) through update of BOMs, TPMs, specifications and vendors through pre- and post-mark stages of Class I & II Medical Devices.
• Managed change control documentation for up to 8 projects such as the draft and revisions of change action plans, impact assessments and governing procedures. Achieved results included elimination of inconsistent.
• Provided structure to projects via scheduling and creation of visual aids for demos and touchpoints in the form of Waterfall Gantt charts in MS Project, process flows in Visio, and tabular pivot tables in Excel.
• Tracked key approvals and open actions to enforce program accountability across seven different cross functional teams such as R&D, Supply Chain, Regulatory, Quality, Commercial, Operations, and Labeling.
• Delivered monthly updates on change request progress, risk items addressed, and decision summaries to stakeholders.
• Core contributor in product data submissions for on market change to different regulatory bodies such as the FDA/United States, BSI/European Union, TGA/Australia, and NMPA/China.

San Francisco, California, US

• Scanned over open to accrual studies, IIT and industry type studies to locate and fix inconsistencies between digital to physical copies across 20 different studies for Gastro Oncology and Pediatric Oncology
• Communicated between different clinical trial coordinators and study managers to determine a naming convention, filing system, and timeline for conversion.
• Organized department SharePoint document share into a folder system structured by years, months, and days.
• Worked as a cohesive team to streamline the efficiency of the archiving process with a designed self-check system to minimize human error and missed documents.

San Francisco, California, US

• Maintenance of transgenic animals that includes restrictive watering and programing.
• Tattooed models for rapid differentiation and euthanasia via inoculation through Co2.
• Implementation of visual behavior trainings utilizing custom virtualization software designed with a combination of programing software including LabView, MATLAB, and Unity.
• Behavioral assessments and record keeping of source data in Biosafety level 3 environment.
• Development and assembly of behavioral training systems custom designed and printed via Autodesk Inventor.