Executive Director Of Sales Operations
CurrentAn energetic, inspirational, and innovative leader with the experience and aptitude in creating a culture and operational structure to succeed in a matrix organization where internal/external partnerships, collaboration, and transparency are the foundation to success. Proven ability to create and optimize the balance between technology, process, policy, and people, enabling teams to deliver a customer experience that is a competitive advantage, helping to ensure revenue growth today and in the future.Technology and tools strategy, evaluation, cross channel alignment, negotiations, procurement, implementation, management, and support. Created and managed Data Integrity definitions, policies, governance, and operational model. Ensured processes and technologies met all compliance and security policies.Owner of CRM systems,17 applications, and 12 quoting tools: Salesforce.com, Microsoft Dynamics, Power BI, Amdocs SQO, DMASS, DocuSign signature, Docusign Contract Lifecycle management, Spring CM Secure document storage (Fed Ramp compliant), Revegy, Biz Leads Platform, Eloqua Profiler, Pramata, Level 11 Coaching, MyPerformance Sales Coaching, Lead Distribution Engine, Five9, Rollup Helper, Showpad, SalesLoft, CoStar, SalesXSuccess in both Safe Agile Development and waterfall hybrid development modelsAll end user content creation. Partnership with Learning teams on all sales training needsCoordination with PMO on policy, process, and Technology impactsCommunication coordination between cross functional teams and leaders at HQ, Divisions, and Regions
