James Bowes Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Headed the Microsoft Dynamics 365 Digital Client Experience Team, enhancing the organization’s ability to collaborate, organize/manage relationships, automate common processes, monitor performance, increase productivity, and gain actionable insights through easy access to digitized data.

Toronto, Ontario, Canada

Implemented the Microsoft Dynamics 365 SaaS solution for RBC Investor & Treasury Services. Executed the phased deployment, adoption plan and the delivery of $5 Million CAD in benefits. Led an international team of 20 direct and indirect reports located across 3 continents.

Toronto, Ontario, Canada

Managed the ongoing transformation of the Client Service Model, designing and executing the change management plan, defining, and deploying key performance indicators (KPI’s), and ensuring stakeholder alignment. Led the Client Service and Solutions support team of 10 across Canada, U.K., Ireland, and Luxembourg delivering client service metrics.

Toronto, Ontario, Canada

Managed a $30 Million CAD, Global Portfolio of Change across 14 countries. Implemented and led the Program Office managing business case approval, budget, status, and benefit tracking. Delivered an annualized project spend savings of $1.8 million CAD and led a redesign of our service model impacting 750 client service representatives in 14 countries.

Toronto, Ontario, Canada

Developed and supported IT solutions aligned to the strategy for the Custody, Cash, Performance Analytics, and Securities Lending Products. Led a team of 40 developers and analysts.

Toronto, Ontario, Canada

Directed multiple programs, addressing industry changes, and managing strategic client retention initiatives. Established internal sponsorship and was the voice of RBC on industry forums. Created and executed the change management strategy resulting in system, client, and internal stakeholder readiness.

London, England, United Kingdom

Established and led the project office of 20 with tools/processes supporting an annual portfolio spend of $5 – $6 Million CAD. Executed the 1998 Euro conversion, and the 1999 Y2K initiative, coordinating our approach with our competitors, meeting regulatory needs, with no negative impact to clients.

Toronto, Ontario, Canada

Owned the Canadian Equity Portfolio, set strategy for the book of business, managed the relationships with our counterparties in Canada, U.S., Europe, and Asia, increasing the annual revenue on the Canadian Equity portfolio by 33% or $1.5 Million CAD.

Toronto, Ontario, Canada

Created and facilitated training for all levels of the Securities Operations division accelerating system, process and regulatory change while upskilling front line staff with communication, project management, business analysis and change management knowledge.