Bow Ferrari Email & Phone Number

Melbourne, Australia

• Monitoring service desk operations to ensure Service Level Agreement (SLA) and service standards are met.
• Assisting clients in escalations and providing pathing a path towards resolution.
• Contributed to Change Advisory Board (CAB) processes, actively participating in meetings, assessing change requests, and ensuring smooth implementation of changes.
• Develop in-depth technical guides on the organization's systems and procedures.
• Conduct feedback sessions with end-users and the Technology team to identify areas for potential improvement based on their insights.
• Schedule, create agendas and lead project meetings, taking and circulating project meeting minutes.

Melbourne, Australia

• Utilized Active Directory tools for user and computer account creation and maintenance.
• Deploy Windows 7 & 8 with System Center Configuration Manager.
• Daily troubleshooting of hardware / software related issues.
• Troubleshooting within a Citrix environment running XenDesktop 7.7
• Migrated user profiles including favorites and other settings.
• Managing BitLocker encryption with Sophos SafeGuard Enterprise

• Subjects includePC Setup
• Setting up and using Windows 8.1
• Network configuration
• Setting up basic security for Windows 8.1
• Use of system utilities
• Anti-virus components Network Operating Systems

Bendigo, Australia

• Dealing with staff and customer enquires/concerns
• Data entries into the companies MYOB database
• Processing payments
• Managing stock
• Providing IT Support such as updating the server & workstations

Diploma, Information Technology, Networking

The Diploma of Information Technology Networking covers design, installation and management of computer networks including virtualised.

Certificate 3, Information Technology, Digital Media And Technology

This course covered all fields of the IT industry from learning code languages such as HTML, CSS and Visual Basic. To configuring and.

High School, Vce Year 11 & 12