-Proactively communicated with clients regarding account growth opportunities, business development plans, and operational issues- Educated and guided clients through life cycle of orders from store front through Hublogix to product fulfilment-Developed and executed flight plans for on boarding of new vendors or store fronts-Owned contract renewal, maintaining MRR and upsell of services for named accounts-Identified trends in customer activity and provide feedback to management for areas of opportunity and/or areas that may need additional attention-Act as main point of contact for high priority issues

Consulted with clients on new developments projects relating to site enhancements, feature requests and backend developmentTrained clients on Magento admin functions such as managing catalogs, SEO configuration, managing CMS pages, managing attributes and general configurationCreated and maintained documentation including wireframes, business requirements, and functional specifications for all projectsDefined scope and timeline for tasks and project deliverables Managed Web Designers for mock ups, site designs and marketing requirements Lead cross-functional team in strategic planning, development and deployment of projectsPerform user acceptance and quality assurance testing prior to project completionConsulted with clients on site management tasks including promotions, email marketing, merchandising, and site analyticsActed as main point of contact for high priority issues

Maintain and update website’s merchandise selection, pricing and contentrunning on the Magento platformMerchandised product offering ensuring sales were maximized and contentdelivered effectivelyTracked traffic and sales data to evaluate site performanceAnalyzed customer demographics and purchasing behavior to monitortrends and future sales growthRegularly performed competitive analysis for product offerings, marketinginitiatives, functionality and web designManaged designers and web development team on new development tasksMaintained new feature and product launch roadmapsCreated technical requirements and project plan for new site featuresIn partnership with Senior Marketing Manager coordinated marketing campaigns, weekly promos and emails

Evaluate market opportunity of new product ideasWork with key accounts to gather product requests, feature enhancements and general feedback used in new developmentDrive new product design sessions and requirement gatheringEstimate scope and identity risks of development workCreate technical product requirements and project plan Coordinate resources allocation with Engineer, Operations and Web Dev teamsCoordinate marketing programs, design assets and products shots for launchManage day to day product development schedule across all departmentsMaintain bi-weekly kanban report for Senior Leads reviewHold weekly development meeting with leads from each department.Own product development roadmap and evaluation process

Main point of contact for partnerActed as sales support for Senior Sales ExecutiveActed as liaison between partner and internal crossfunctionalteam for new projects, web site and technical issues, customer services issues or order issuesMaintained JPL (joint priority list)Held biweekly calls with client to discuss new business and prioritize projects