Accomplishments:San Francisco office relocation, connected and tested offices Ethernet cable, physically moved heavy items, designed complex technical architecture for company All Hands area and Training Room, organized logistics and prepared the office for staff.Santa Clara Office closure during COVID in December.Reworked and defined on boarding and off boarding process with multiple teams, applying basic automatons through Zapier.Implemented CrowdStrike Endpoint Protection.Planned and organized company remote SKO.Built and defined the IT Support Department.Implemented JamfManaged multiple work streams.

Reports to CEO General Manager for four offices and one warehouse in all things IT and Office Operations.Lead Office Operations and IT team to ensure daily in office operations run smoothly.Conduct check-ins with the company to ensure priorities are aligned to timeline with 80% employee engagement.Determine ZeroCaters IT needs and increase effectiveness by implementing newsystems.Manage a small team of 4 employees dedicated to promoting our culture of employeehappiness through office snacks, meals, events, day to day office vibe, through employee engagement of trackable metrics of 200+ employees.Forecast budget for computer systems and IT related projects.Identify IT issues and create solutions in a timely and cost-effective manner.Collaborate with team to plan Culture Events in Chicago, Austin, New York, and San Francisco.Accomplishments:Give Project Updates at the Monthly All-Hands meetings and MC the event.Work with Executives to provide product and service updates as an in-house client of ZeroCater.Lead, organize, direct, and facilitate three office relocations in Chicago, Austin, and New York, within a 5-month time span.Cut costs of current software budget while providing cost-effective solutions.Standardize process and write policies to be more globally effective and scalable.Implemented Security Camera SystemsImplemented a new Meraki MX100 Security Appliance and optimized network architecture Implemented a new VoIP Solution (TPX)

Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.Works with other departments within Prezi to determine the need for any technological research by studying organization goals, strategies, practices, and user projects. Oversees additional IT projects by coordinating budgets, requirements, and timetables with Prezi user departments and data center. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances.Maintains quality service by establishing and leading within organization standards.Contributes to team effort by accomplishing related results as needed, and mentors team to do the same.Formulates business plans, including business drivers, goals and objectives, to steer the organization's design, implementation, and enhancement of an enterprise information architecture.Identifies standards (what goes where, what means what, and who is allowed to do what) and frameworks (how information flows and is stored/secured) as necessary to achieve the envisioned information structure.Directs the development of various models (e.g. data, process, metrics/measures, object based) to present the abstractions that make up the information structure.Recommends organizational structure, along with roles, responsibilities and reporting lines, necessary to design, implement, and sustain the institution's information architecture.

Facilitation and Training:Focus on technical training for troubleshooting on Computers, Mobile Phones, Tablets, and Televisions.New Hire Training and WelcomingGlobal Content Development:Global Scale Content delivered in house and deployed offshore.Analyzing trends and developing content.Creating Dynamic Training Modules in Powerpoint and distribute through facilitation or eLearning tools.Achievements: Designed an innovative Evaluation Tool, using complex formulas, coding, and algorithms.Created an exercise to test logic through probing questions for Technical Interviews.

Increased efficacy of network and systemsAchievements: Migrated systems to a better backup system, Windows Systems Update Server implementation, configured more automated processes, implemented RMM and CRM tools.Help Desk:resolve end-user problems with hardware and software, including Anti-Virus, Windows updates, print services, hardware and software installation and maintenance, and Customer Service.Systems administrator, system backups, Google Apps admin, archiving,disaster recovery, network monitoring, maintaining networking equipment,UPS and power management.