Piper Technologies provides high-quality, complete IT infrastructure solutions, including electrical, structured cabling and network equipment installations, to IT professionals in the Retail/POS, Healthcare, Financial Services and Data Center industries. Awarded Sheetz’s “Vendor of the Year” Award in recognition of service above and beyond all other companies in the country that performs various services on behalf of the company.  Reduced department costs by improving operational efficiency, leveraging knowledge of new technologies to implement automation of new hire on-boarding and fleet management. Increased Sales by 10% in only the second year with the company. Substantially improved consistency between practice and policy, writing and implementing new hiring and discipline guidelines that clearly align with company policies. Implemented a PMO to standardize projects and streamline operational efficiencies. Promote company sales goals by developing and maintaining positive business relationships with new and existing clients Actively committed to employee development and company success by improving various training programs within the organization, including CCNA, BCSI, PMP and leadership development, to name a select few. • Develop and lead an operations team of 40+ field technicians, management staff, sales staff, human resources, and payroll staff in day-to-day operations of the company. • Author and implement policies and strategic plans aligned with company goals and mission. P&L responsibility for the organization.

Managed an annual budget of $6.0 Million, Corporate network team, IT accounting, Mobile phone pools, and all LAN, WAN and network infrastructure maintained by 14, 000+ employees in 6 states. Led business continuity planning, including change control and disaster recovery. Determined the technological direction of the team and the company, chairing the committee responsible for all new technologies and rollouts. Wrote and implemented strategic infrastructure plans for 600 stores. Significant Contributions:Cost Reduction/Increased Efficiency: Maintained a consistent operating cost despite 10% annual growth, leveraging strategic decision-making to realize significant savings while improving operations, such as:-Implementing Telco bill payment and reporting systems to eliminate labor costs and add insight into billing processes and date.-Renegotiating voice and data contracts and fiber links among all corporate campuses to reduce cost while increasing bandwidth realizing 1Gb redundant Ethernet links/10Gb aggregate in Data Center.Project Direction: Oversaw the implementation and completion of several major technology projects, including:-The design and installation of dual 100mb redundant DMVPN hubs using Cisco ASR 1000’s.-Migration planning from Unity to Unity Connect.-A $2.2M Sheetz Data Center.

 Improved network performance and security with effective design, installation, and maintenance of various tools.  Increased DMVPN network performance utilizing Broadband technologies to augment MPLS network at 600+ Sheetz locations, utilizing to offload high bandwidth for non-essential applications. Led Cisco IOS Firewall rollout to all stores. Led Cisco wireless rollout to all sites. Ensured seamless transitions with minimal disruption by utilizing industry expertise in upgrading tools and processes.  Upgraded Cisco UCM and Call Centers on an annual basis. Led rollout of Cisco Nexus for all corporate data centers. Designed and implemented new network system, enabling the company to achieve PCI-compliant Tier 1 credit provider status for six years in a row, including both MPLS and Campus networks.• On call 24 hours a day, 365 days a year to provide comprehensive engineering solutions spanning design, installation, and implementation of network solutions. Developed and managed a repository of network diagrams, baselines, and configuration.• Managed projects and strategic decision making for network changes, policies, and planning. • Maintained and supported all corporate phone systems. 1200 phones, 4 UCM servers, and 3 call centers

Led information technology projects to completion, managing timelines, project teams, tasks, and budgets. Leveraged exceptional people, resource, and process management talents to keep projects on time and on budget, resolve issues or problems, and delegate tasks effectively and appropriately. Utilized strategic planning to maintain high productivity and efficient operations while maintaining oversight across all steps and stages of projects. Supervised and motivated team to work productively while developing skills and knowledge.