Alex Stuart Email & Phone Number

Annapolis, Maryland

Working on launching the start-up BoxGrade.com, now in Beta. The platform is a free ranking engine for server hosting companies. Our ratings are novel in that we base our host grading on actual metrics taken from real-time system performance instead of empty marketing hype.Major benefits of being part of our BoxGrade network include:(1) Live Metrics - Give potential new customers real-time performance data about your hosting service allowing them to make well-informed buying decisions.(2) Test Drive - Give your company the edge by allowing hosting seekers the ability to run network diagnostic tests on your network through our platform.(3) Neutrality - We are a 100% unbiased and objective reporting group. Your ranking within our system is based purely upon the quality of services that you actually provide.(4) Optimize - Use our real-time ranking engine to gain meaningful insight about how effective your company’s efforts to improve its quality of it service have been over time.(5) Compete - Benefit from our performance bench marking and find out how your services stack up against the competition.We already have more then 100 providers listed and we are growing every day. Check out BoxGrade.com and tell me what you think! (I love feedback)

Washington D.C. Metro Area

Worked at Globaltap, a world leader in server hosting. I helped the company to deliver enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. I had the occasion to support thousands of customers from data centers around the world. - Provided basic and advanced troubleshooting of system services (i.e., Apache, NGINX, FCGI, MYSQL, SMTP, POP, IMAP, HW, RHN, mail transfer agents and many others)- Provided basic and advanced log troubleshooting- Strong knowledge of how to administer services, install or remove RPM’s and add IP’s, etc., common service ports, ssh/sftp, etc, user/group administration- Participated in call flow control for overall support team- Monitored alerts and create tickets accordingly- Handled customer support requests via the ticket system- Escalated support requests according to escalation procedures- Scheduled and coordinated maintenance of all kinds- Provided troubleshooting of linux systems. - Created and maintained customer loyalty by serving customers above and beyond their expectations- Exercised judgment in decision-making in order to routinely deliver high quality customer support- Worked happily across 24 hours operations in a flexible work schedule environment which included nights, weekends, holidays, etc.

Washington D.C. Metro Area

Was a software developer involved in all phases of the development life-cycle and testing of system software, including product design, bug verification, release testing, and beta support. Performed complex product design, systems analysis and programming activities including research.- Performed design, implementation and maintenance of single product modules/sub-systems or on lower level issues of multiple products- Prepared technical documentation- Conducted unit testing and integration testing- Performed complex bug verification, release testing and beta support for assigned products- Researched problems discovered by QA or product support and develop solutions to the problems- Researched and formed an understanding of the the marketing requirements for a product, including target environment, performance criteria and competitive issues- R&D of development tools so as to always stay informed of the lastest technologies and trends- Demonstrated technical knowledge in software development methodologies, design and implementation- Made generous use of my understanding of the software development process, including specification, documentation and quality assurance; an awareness of business issues as they impact overall project plans; good analytical and design skills at multiple product level; and strong skills in research and analysis, project planning and implementation- Expert with an object oriented languages including JavaScript, PHP, Python, Java, Ruby- Solid experience in HTML, XML/XSLT/XPath, ReST, SOAP, SQL, etc.- Experience with design principles (patterns, cohesion/coupling)- Strong technical and non-technical communication skills- Knowledge of software configuration management technologies and strategies, such as source control and deployment.- Expertise with Agile and SCRUM methodologies