Greg Box work email
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Greg Box personal email
Senior Executive with international leadership experience in business operations, new product delivery, account management, product development, process improvement, sales, risk management and training. Highly skilled at directing operational and technical opportunities with key customers, bringing new levels of customer focus and satisfaction. Successful leader and team player with strong communication and organizational skills. Open, pragmatic, transparent and collaborative style.• Built MasterCard's U.S. Operational Account Management organization and Global Operational Account Management organization creating a consistent, proactive and consultative approach to the business.• Architect of MasterCard's Contact Center Management consolidation strategy to drive down operating cost and streamline efficiencies.• Successfully led MasterCard's top relationships, driving operational compliance and increasing revenue opportunities.• As product owner, increased core back-office product's revenue stream and drove enhancements that improved usability and marketability.
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Svp/Group Head, Global Contact Center ManagementMastercard Worldwide Oct 2012 - Feb 2015Greater St. Louis AreaAccountable for global contact center vendors/suppliers day-to-day operational performance relative to consumer calls on core, emerging and processing products. Produced monthly call center dashboard and quality reports to internal business partners on key performance vendor indicators. Priced and negotiated contracts. Led global team of 23 consisting of contact center vendor managers, program delivery managers and quality/analytics reporting. Managed expense budget of $35 million. Maintained service level arrangements. -
Svp/Group Head, Technology Relationship ManagementMastercard Worldwide Mar 2005 - Oct 2012Greater St. Louis AreaBusiness liaison and trusted adviser between the Operations and Technology executive leadership and the U.S. Market president. Member of U.S. Markets senior management team and led the Operations effort. Directed team of 20 U.S. Technology account managers integrated within the sales organization to increase business among key issuing and acquiring financial institutions. Facilitated yearly planning and strategy sessions for collaborative goals and objectives. Ensured regional priorities were cascaded and understood by Operations organization. Managed ongoing operational functions of core and emerging product launches. Responsible for consultative operations and risk management reviews with key customers to increase revenue and reduce back-office expenses relative to fraud and chargeback losses. Managed the roll out of 10-12 large brand conversions.
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Vp, Customer Technology And Operations SupportMastercard Worldwide Oct 2000 - Mar 2005Greater St. Louis AreaManaged more than 200 professionals in Technology Account Management, Customer Operations Support and Global Dispute Resolution in the U.S., Europe, Latin America and Asia Pacific markets. Integrated regional office operational personnel into MTO organization. Handled profit and loss responsibility for MasterCom product, one of the company's most lucrative products. Managed the daily tactical support that handled 13,000 monthly customer inquiries covering billing, authorization, trouble shooting, new products and services.
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Director, Strategic OperationsMastercard Worldwide Jan 1997 - Oct 2000Greater St. Louis AreaAccount manager responsible for overall operational relationship in the Midwest for nine large issuing financial institutions (USAA, Key Bank, Fifth Third, GE Capital, MBNA) four card payment processors (First Data Corp.) and three acquiring/merchant institutions (First National Bank of Omaha Merchant Service, National Processing Co.) Facilitated annual executive level strategy meetings between MasterCard and its customers.
Greg Box Skills
Greg Box Education Details
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Communications Management
Frequently Asked Questions about Greg Box
What is Greg Box's role at the current company?
Greg Box's current role is Business Operations Executive | Vendor Management | Relationship Management | Customer Experience | Change Management.
What is Greg Box's email address?
Greg Box's email address is gr****@****ard.com
What schools did Greg Box attend?
Greg Box attended Missouri State University.
What are some of Greg Box's interests?
Greg Box has interest in Family, Boating, Children, Coaching Sports Teams, Trap Shooting, Hunting, Fishing.
What skills is Greg Box known for?
Greg Box has skills like Credit Cards, Payments, Vendor Management, Business Analysis, Electronic Payments, Product Management, Payment Systems, Debit Cards, Sdlc, Financial Services, Process Improvement, Banking.
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