Boya Chen Email & Phone Number

中国 天津市

Duties & Responsibilities:1.Review arrival information on a daily basis; VIP, Marriott Bonvoy, Regular guests, Groups, special requests etc 2.Maintain good working relations with all departments3.Familiar with Front Office Standards and Procedures4.Report to management on deficiencies and irregularities noted in the operation5.Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.8.Assist in resolving accounting matters, disputes, missing back-ups etc9.Assist in departmental training and assessments10.Be alive to new ideas and system which could benefit the department and hotel11.Represent Management in all guest related issues in the best possible way12.Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments13.Meet VIPs,regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory14.Responds immediately on medical requests and emergencies15.Assist in investigating and resolving written guest complaints16.Be responsible for night duties, carry out hotel night audit according procedure17.Be knowledgeable of the hotel’s emergency procedures in regard to fire, bomb threat, evacuation, etc. as part of the Emergency Response Team18.Assist other departments in resolving problems 19.Supervise work operations of the department20.Resolve disputes21.Discipline staff when necessary22.Assist with staff training and development.23.Log security incidents and accidents in accordance with hotel requirements24.Ensure a high lever of cleaning is maintained in work area 25.Ensure all reporting and servicing deadlines are met on a timely basis26.Abide by the Hotel’s Policies and Procedures, Marriott of Business Conduct and the hotel’s Associate Handbook.27.Carry out other tasks as directed by your supervisors

中国 天津市

Duties & Responsibilities:1. Front Desk routine work2. Maintain good working relations with all departments3. Assist in resolving accounting matters, disputes, missing back-ups4. Assist in departmental training5. Maintain effective guest relations, builds rapport and offer personalized service and assistance6. Assist other departments in resolving problems 7. Assist with the preparation of staff rosters8. Assist with staff training and development9. Provide ongoing advice and support to staff under your supervision10. Supervise staff performance11. Deliver high quality service to guests12. Carry out other tasks as directed by your supervisors

中国 天津市

Duties & Responsibilities:1.Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities, hours of operation and special promotions;2.Go through relevant information about arrivals during shift; VIP, Guest member，regular guests, groups, Room situation and functions;3.Answer all telephone calls in a courteous and efficient manner4.Greet arriving guests with a smile and eye contact using the guest’s name 5.Responsible for obtaining proper payment details and other registration information from the guest 6.Assign adequate room as per reservation and request from guest7.Prepare key wallet, with room number and departure date. Explain use of elevators and room key and wish a pleasant stay8.Enter the guest-details in the guest profile in the computer, with any special requests when applicable9.Handle safe-deposit boxes in accordance with hotel procedures10.Handle foreign currency exchange11.Resolve guest complaints, without involving Supervisor if possible. When needed, refer the matter to the Supervisor or Guest Service Manager12.Handle reservations when Reservation Office is closed. Obtains guest’s name, arrival date, departure date, payment method, preferred room-type and contact telephone-number13.Deliver high quality service to guests, ensure guest needs and reasonable requests are meet14. Sell the hotel products and services using up-selling and suggestive selling techniques15. Keep hotel information confidential16. Adhere to the hotel’s security and emergency policies and procedures.

Tianjin China