Boyan Tzvetkov Email & Phone Number

Sofia, BG

Sofia, Sofia City, Bulgaria

- Troubleshoot and Resolve Cases at Tier 2 Level related to the eCommerce platform- Manage an international Tier 2 / Tier 3 support team spread across the world- Coach, provide feedback, establish learning opportunities, guide and encourage the team to grow- Analyze monthly and yearly metrics to outline improvement opportunities, trends- Coordinate.

This position combines both the L2 Team Lead and the Business Analyst roles.Team Lead responsibilities:- manage the team internally- participate in the hiring process- lead and prepare the training of new hires- assist higher management in preparing and presenting reports- coaching of team members- respond to audit requests / prepare data for auditors when.

Sofia

In addition to serving as a Solution Specialist on the Trading Application for Louis Dreyfus Company (LDC):- manage the team internally- participate in the hiring process- lead and prepare the training of new hires- assist higher management in preparing and presenting reports- implementing build into run activities- participation or leading different.

Sofia, Bulgaria

Act as the latest level of Support Expertise (L2) (Application Support) for the business critical ITAS application with a worldwide coverage for the Louis Dreyfus Company (LDC). In charge of interfaces troubleshooting, coordinating and working closely with different stakeholders (Vendor, integrator, end-users, Business Process Owners, Management). Provide.

Sofia, Bulgaria

• Resolve hardware related Technical Service requests on multiple products in the Storage product environments.
• Provide remote technical support to clients and IBM onsite technical personnel.
• Perform hardware problem determination, problem source identification and develop Action Plans to resolve technical problems utilizing a range of tools, techniques, knowledge bases and processes
• Engage next level of support, recommend improvements to Product Quality or technical support tools, procedures or processes
• Contribute to high client satisfaction by meeting Contractual Obligations and Customer Expectations
• Work together with Country Technical Support Teams which provide French language support

Bulgaria

Technical moderator of TechNet forum of Microsoft - French language.

Bulgaria

- Client communication- Updating Knowledge Base by Creating Knowledge Base articles and reviewing them on a regular basis for accuracy and updates- Training other technicians on implementations or new support opportunities- Primary focus on French-speaking countries- Providing reports and presentations to the Client- Assisting operations management in.

Lead the team of French speaking technicians; prepare client reports and presentations with main focus on (but not limited to) the French speaking countries (Canada, France, Belgium and Luxembourg); responsible for the quality assurance of the team;Other responsibilities include helping customers (sales force and office-based users) by providing resolution.

• In addition to the tasks performed at Level 1:
• Assisting the supervisory layer with additional tasks
• Providing feedback to the technician regarding ticket documentation
• Quality Assurance of the French speaking analysts
• Provide comprehensive support to pharmaceutical companies and life-science organizations personnel (doctors, nurses, patients, sales force, etc.) in French and English.
• Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care.

• The role of a Level 1 Analyst in a clinical account at C3i is a direct link between the company and the customers located around the globe, looking for service. The function of the position is to help customers by.
• Provide comprehensive technical support to pharmaceutical companies and life-science organizations personnel (doctors, nurses, patients, sales force, etc.) in French and English.

Bulgaria

Bulgaria

Master'S Degree, Internet Software Technologies, Master

Activities and Societies: Computer programming, Web Design, PL/SQL, Oracle DatabasesBasic degree in the field of computer science.

Bachelor, Public Relations, French Linguistics

Minor in French Linguistics, first two years major in Political Science and Mass Communications, taught in French language.

Web Fundamentals (Html/Css)

HTML and CSS introductory course.

Python Fundamentals, 5.04

A post-introductory course in Python programming language.