David Boyce Email & Phone Number

Houston, Tx, Us

London, London, Gb

I led hybrid onshore / offshore teams of permanent staff working alongside augmentation partners based in India. My responsibilities included Cloud Engineering, Database Management, DevOps, Information Security and Service Management functions as well as ownership of cloud finance tracking and cost recovery as the company migrated from on-premise systems to Azure cloud. My key achievements included: Design and implementation of a new cloud target operating model incorporating infrastructure delivery as well as BAU support and maintenance for 24/7 internet facing quote and buy systems. Defined and led a rapid delivery project to mature the divisions’ cloud security, operational stability, resilience and disaster recovery. This project Introduced enterprise class firewalls, anti-virus / anti-malware, zone resilient infrastructure and full DR capabilities with accompanying processes and procedures for all cloud workloads. Devised and managed the cloud operational budget tracking system, providing monthly spend analysis as well as a six-year forward forecasting capability for BAU cloud spend up to 2027 including all licensing and infrastructure spend in the Azure cloud environment. Worked as part of a cross-divisional team to evolve the DevOps and automation capabilities for cloud-based systems delivery and management. this team Increased the adoption of infrastructure as code and championed the drive towards immutable infrastructure. Researched, proposed and implemented a change to the reserving method of cloud resources thereby avoiding a six-year overspend of over £7 million. Led a program to design, deploy and manage Azure ‘landing zones’ provision for all business divisions’ Azure workloads. This subscription-based foundation ensured consistent approaches to identity management, policy enforcement, information security, event logging, cost reporting and systems monitoring across the whole of the groups’ Azure cloud ecosystem.

London, Greater London, Gb

I joined Investec W&I to deliver a transformation of the Infrastructure teams and technology in a short period of time. I inherited an organisation which was providing a poor user experience to the business with instability caused by both underlying systems issues and poorly planned change. Following a short review of the highest priorities, and to make immediate tactical improvements to this, I implemented basic ITIL based methodologies and defined targeted changes to both process and technology which delivered tangible results whilst clearly defining KPIs wherever possible to demonstrate the improvements made. More strategically I carried out a full review of the technology in use (utilizing both existing staff, new hires and 3rd parties where required) and devised a long term programme of change required to bring the organisations technology (and its associated processes and documentation) up to the required level of configuration and capacity to meet the business requirements for stability and performance. In my time at Investec I also delivered: • The creation and implementation of a new change control process for all Service Delivery change. • A Review of all 3rd party and supplier infrastructure spend. • A programme of tactical improvements designed to improve the resilience of the underlying infrastructure technology including: o Delivery of a new Citrix PVS image build providing far improved stability and performance. o A Health check and remediation plan for Software Defined storage solution. o A Health check and remediation plan for the Citrix solution. • The creation of a multi-year programme of technology change to address stability and performance issues across infrastructure. • A change in Cisco maintenance provider, saving over £80,000. • A detailed gap analysis of end of life networking technology. • A complete review of the WAN routing. • The major incident management of a storage failure affecting all systems.

London, England, Gb

I joined Amtrust in February 2018 reporting to the Global CIO with the remit to transform how infrastructure was delivered to the International business (all areas outside of the US mainland). In this role I was accountable for the infrastructure service including all Data Centres, the IT Service Desk, 2nd & 3rd line support teams, IT Security, Disaster Recovery and all infrastructure project delivery for Amtrust International.In my time at Amtrust International I completed the following:• A full review of IT Services across the Amtrust International business in terms of operational service performance, audit compliance, licensing & maintenance, security standards, operational resilience and disaster recovery capabilities.• A transformation of the operating model for the infrastructure teams to provide both clarity of responsibilities and clear lines of accountability.• Devised a program to deliver four key infrastructure projects required for a UK Data Centre and head office move from four offices, in doing so I have successfully their status from behind schedule to on-track for successful delivery. In order to achieve this, I changed all suppliers from US based companies to well established UK partners, with strong negotiation I have achieved a reduction in expected project hardware costs of over 27% or £1.5 million.• A review of the change portfolio against business priorities, refining both the budget and timelines, clearly setting the business’ expectations.• Prepared and delivered several executive board presentations detailing the work required and setting out plans and timelines to achieve the transformation.• Delivered a presentation to the CEO detailing the transformational steps required to improve overall IT service and satisfy regulatory obligations including GDPR and Sarbanes Oxley audit requirements.

Hamilton, Bm

In 2015 I was promoted to global Head of IT Services reporting directly to the CIO and was accountable for the strategy, delivery and support of all infrastructure and IT Security for the business. Notable achievements:-Transformed how the infrastructure service was delivered to the business; Introducing five multi-disciplined, agile delivery and support teams. This ‘scrum’ model allowed me to increase the pace of change delivery whilst ensuring standards of operational service were both maintained and continuously improved. -Reviewed and changed key maintenance providers, improving service and delivering over £1 million saving over 3 years-Reviewed and changed US data network provider increasing connectivity bandwidth whilst saving £750k per year-Improved the performance of the IT Service Desk teams, delivering an SLA achievement of 97% and a customer satisfaction rating of 96%-Improved systems stability, providing an average usability (uptime) of 99.95% for both internal systems and customer websites.Key responsibilities:A team of 100 staff comprising:-Three IT Service Desk teams taking over 5000 calls per month-Seven 2nd line support teams worldwide-Five Agile 3rd line infrastructure support and delivery teams (UK and USA)-Global IT Security team-IT Service Portfolio and Project Management team-Service and Change Management team-Operational Service for 31 offices in 13 countries-Two Data Centres, Azure cloud systems and all office network and computer hardware-Disaster Recovery for all systems-Operational budget accountability-Change portfolio accountability-Staff performance and development-IT Compliance and Audit response-Contracts management and negotiation-Supplier management

Hamilton, Bm

In October 2008 I was promoted to the role of IT Infrastructure Services Manager; in this role I line managed all seven of the Infrastructure Team leaders as well as holding full accountability for the ‘Business As Usual’ service to the business. In 5 years I grew the Infrastructure unit from the initial12 people based in one office to 43 people in 7 technically focused disciplines; managingthe AD & Messaging, Citrix, Networks & Security, Service Management, Storage & Backup, Unified Communications and VMware & Server teams based in four locations both in the UK and USA.• Responsible for 7 Infrastructure teams consisting of 43 people across four locations• Budget responsibility of over £4 million annually• Staff Development and Performance Management • Sponsor of a number of high profile projects including a 2 year Citrix refresh project with budget of £1.7 million as well as AD upgrades, Email upgrades, new SAN infrastructure, migrations to new VMware environments and regular hardware refreshes of equipment on a 5 yearly cycle.• Driven the delivery of systems stability, providing the business with an average usability (uptime) of 99.85% for internal systems over the last year• Defined and delivered the IT Disaster Recovery solution for all company systems and demonstrated yearly successful tests of its effectiveness.• Defined and delivered the IT Business Continuity Plans for the London based offices and Lloyds.• Management and negotiation of numerous contracts and enterprise agreements; in 2013 I saved the company over £500,000 in the renewal and new licensing of the VMware estate alone.• Set up a hardware support contract for all Infrastructure equipment with two key suppliers, simplifying the management of the service whilst saving almost £800,000 over 3 years.

Hamilton, Bm

Following a successful contract role, I joined the company as a permanent employee working as team leader for 12 multi-skilled infrastructure support personnel whilst retaining sole responsibility for the support and maintenance of the Citrix estate.

Hamilton, Bm

This was an initial 3 month contract position to support and maintain the Citrix environment, my main role during this time was to bring stability to the Citrix platform whilst delivering new software and providing 3rd line support.

Following just over a year spent travelling, I worked as a Citrix contractor and consultant for several organisations. My roles in this time included extended roles at both Barclays and Reuters.

Hatfield, Hertfordshire, Gb

Joined GE Capital IT Solutions as a consultant working mainly on Citrix projects. The company was later bought out by Computacenter and I continued to work for them in the same capacity, completing several large Citrix implementations until I left in 2004 to go travelling.

London, England, Gb

joined initially as a contractor and later as a permanent employee. Projects undertaken in this time included upgrading the Active Directory and email systems and moving the IT systems from a small serviced office to a new, permanent office. I managed the internal IT support team on a day to day basis.

Gb

Working within the 3rd line server support function supporting the very large NT Server environment.

Hnd, Electronic & Electrical Engineering

Education record