Boyd Bradford Email & Phone Number

San Clemente, California, United States

• Lead & coach Acai Bowls licensed locations operation team across the USA to achieve operations excellence, deliver targeted P&L indicators, profitability, and brand compliance.• Evaluate each unit operation excellence (i.e. food safety, guest experience and brand standards) and business performance within assigned territory in a monthly basis or as often as needed.• Coach each unit operation leader to diagnose opportunities root cause, build strategic and measurable improvement action plan with implementation and follow up.• Lead the operation aspect of new location opening from equipment layout in the design process to equipment and products ordering to delivery, onsite training to opening support while supporting existing opened locations.• Partner with Supply Chain Management team and licensed partners on the procurement of proprietary and non-proprietary products to meet brand standards and business demand.• Partner with Senior Leaders on building the Operations Budget to successfully support all new and existing locations• Partner with Marketing on new product testing and launching for licensed and corporate locations.• Lead, plan, organize and coordinate with multiple departments, vendors and licensed partners on the timely ordering and delivery of equipment and small ware for licensed and corporate operated retail locations.• Lead sourcing, procurement and testing of new equipment & technology for corporate and licensed locations. Train operation teams on the proper operation & maintenance of equipment.• Collaborate and support the development and rollout of the 4th generation soft served acai dispenser.

San Clemente, California, United States

· Standardized equipment and small ware packages for new licensed locations· Built partnership with equipment vendor and consolidator to support locations growth.· Led equipment innovation and equipment improvement projects to support growth and operations efficiency.· Led new licensed stores opening process while successfully collaborating with design, business development, and marketing.· Led operations training coordination, onsite training, and opening support for new licensed locations.· Successful opened of first licensed acai bowls location at university and airport venues.· Developed New Store Opening Work Flow Tracker, Food Prep Planning, Order Guide and Training Aids to support successful operation of acai bowls locations.· Supported existing licensed locations through operations consulting, coaching and guidance to ensure brand standards are met.· Collaborated with different business functions on BOH and FOH system development, marketing initiatives and product launches.· Led overall operations improvement initiative for corporate location by assessing root cause and implementing action plan.

Irvine, California, United States

• Managed 150 projects between new stores and remodels.• Worked with franchisees to ensure all orders for technology are placed, tracking current construction timelines, ensuring successful installation and time opening of all projects.• Coordinated with vendors to ensure timely delivery of all equipment and manage franchisee expectations with supply chain constraints.

Tacoma, Washington, United States

• Opened a Panda Express Franchise in Fort Lewis. The location opened August 12,2018. I was responsible for hiring and training all new staff for the location.• Worked with Contractor and Base Operations to open on time.• Set up all vendors and initial orders to ensure time opening.• Maintained 4% SSS despite Covid-19 lockdown for 2020, food court location.• Reduced Base Health Inspections to 2 versus standard 4 per year by maintaining exemplary food safety standards.

Federal Way, Washington, United States

• Took over food management and immediately brought the variance under 3%. • Brought an immediate impact to Café Health scores by hiring 10 new associates which has resulted in scores above 60.

Bozeman, Montana, United States

• Relocated 3 times to struggling areas to provide direction and leadership by supporting existing stores and enrolling other managers to relocate. Opened 2 new stores in the Montana market.• Coordinated and opened two new locations in brand new markets Bozeman, MT and Missoula, MT. • Hired 2 external managers and coached them on how to deliver and exceptional Asian dining experience and build an organization where people are inspired to better their lives.• Generated $24k in Donations to Children’s Miracle Network and continued top performance in Pacific Northwest

Irvine, California

• Led revival of popular brand to become most successful by developing a team with high goals.• Grew sales 7.6% per year through consistent focus on strong quality and friendly, fast service. • Improved profit margin by 1% and became most profitable retail food operation on campus.• Directed a staff of over 40 employees to ensure excellent customer service and a supportive atmosphere that fosters positive attitudes towards quality, service and safety• Developed an assistant manager and 4 student supervisors for leadership continuity and trained 22 full time and student employees in complex cooking procedures.• Retrained and adjusted staff resulting in an 8% improvement in Dining Style Survey Scores.• Passed all Panda Express Brand Standards, Everclean, Ecosure & Health Department Audits.• Provided support for various locations and concepts throughout the campus (Catering, Concessions, Subway, Wahoo’s & Residential Commons)

Zot N Go Student Market

ARAMARK Higher Education at the University of California, IrvineHire and train new incoming employees. Trained 3 part time supervisors.Balanced cash drawers and safe on a daily basis Managed inventory from multiple vendors to meet needs at lowest cost