Boyd Ross Email & Phone Number

Experienced Data Specialist with a demonstrated history of working in the call centre industry, including strong and involved working relationships with other business units (Finance & Accounting, HR and IT). I have many years of experience with SQL query authoring, SQL Server Reporting Services (SSRS) and Crystal Reports, data transformation and analysis, as well as extensive knowledge and skills relating to the full Microsoft Office suite (including advanced VBA programming). I am also proficient in PHP and third-party RESTful APIs (including experience in the telephony/messaging/communications fields). Excel at making sense of large data sets, identifying trends and patterns, and making data come to life through business intelligence reporting yielding cost savings and improved customer experiences. Self-motivated, strong attention to detail and analytical skills, always willing to help out. I hold a BIA (Bachelor of Applied Computer Science) degree and am English/French bilingual, and always looking to add to my education and skills.

Listed skills include Data Analysis, Call Centers, Troubleshooting, Microsoft Excel, and 17 others.