Boyd Thurston Email & Phone Number

Wellington, New Zealand

Power Trip makes it easy to transition car fleets from petrol to electric, and then maintain and use those fleets. Responsibilities:● Product owner of Optimiser (fleet management, EV route planning) and tourism database/website o Developing single page web apps o UI/UX development o Front and back-end development o Product direction o Maintenance and troubleshooting o CI deployment● Collaborating with other product owners to deliver a seamless, integrated suite of solutions.

Wellington, Wellington Region, New Zealand

Gamefroot is an online web tool that teaches young coders how to code using block coding methods. Responsibilities:● Maintaining and improving multiple live full stack projects● Developing and implementing all features● Enhancing existing features● Maintaining AWS solutions● Creating and maintaining Google Cloud solutions● Integrating payment system (Stripe) ● Maintaining continuous integration pipeline● Fixing bugs in an environment with thousands of world-wide users.

Wellington, Wellington Region, New Zealand

Concentrix provides outsourced call centre solutions for their clients. I handled helpdesk calls for a client's brand of mobile devices and accessories. Enquiries would vary from software-related troubleshooting (updates, backups, restorations, application use, third party application compatibility etc) to remotely running diagnostics and identifying hardware faults that needed further hands-on troubleshooting.Responsibilities:● Issue identification and analysis● Problem-solving these issues● Managing customer expectations and de-escalating challenging situations. Clear communication and instructions.

Wellington & Wairarapa, New Zealand

ACC provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand. In my various collection roles for ACC, I have been tasked to collect ACC levies and claimant overpayments in a variety of states of collection, ranging from early in the conception of the debt right up until preparing legal files and insolvency. I am well versed in collection methods and methodology, credit reporting and the process of insolvency and legal options in collection of a debt.During my time as a customer service representative for ACC, I had a dual responsibility of assisting levy customers in both an outbound and inbound capacity. The core function of this role was explaining ACC levy invoices and the legislative requirements that they are based on as well as resolving disputes around the variables that can affect the calculation of the levy invoices.My key achievements while at ACC include Identifying and developing system improvements, involving development and implementation of software designed to improve efficiency of email correspondence.Sole charge of queue management and staffing rosters for the collections support team covering two of the inbound lines for the ACC Debt Management Unit. Rapidly building of rapport to successfully assist clients in an area most perceive as negative. Successfully de-escalating difficult clients.Proven resilience while dealing with emotionally distraught clients and successfully helping them deal with their situations.

Auckland, New Zealand

Woosh’s wireless internet products were the most price competitive available on the market at the time. The wireless network was based on 130 cell sites in Auckland, Wellington, Christchurch and the Southland region, providing coverage to more than 200,000 households. The wireless internet and phone products were provided via a TDD-CDMA network.Customer service at Woosh Wireless was based around technical support, trouble shooting the IP wireless technology that Woosh Wireless supplied to their customers in order to access their internet service. This support ranged from installations to faults, whilst also handling account and billing based queries.In my time as a sales representative, I facilitated sales of Woosh Wireless’s products and services through a variety of medium, that being inbound telesales, outbound telesales, face to face sales at branch offices, manning fixed stalls attached to larger events as well as our own mobile events e.g. travelling to university dorms, checking coverage room to room of prospective customers and installing their equipment so they were up and running before we moved to the next event.My key achievements while working at Woosh Wireless where Implementation of “soft skills coaching” program enhancing the customer service skills of representatives with primarily technical/IT backgrounds, catering for the changing needs of the call centre environment. Enhancing relations between head office and regional offices by introduction a culture of active communication and communal understanding of cause and effect. Collaborated with senior management on business improvements as part of a four person ongoing working group internally referred to as “the heart of the help desk”. Attained a high level of flexibility and autonomy by seeking to become and successfully achieve being cross skilled in all areas of the business, expanding my day to day functions beyond that of my contracted role.

Wellington, New Zealand

Wellington, New Zealand

Web Development Bootcamp, Computer Programming

This course entails an intensive training programme in modern web development, and programming as part of a development team. Taught.

New Zealand Certificate In It (L5), Information Technology

This course entails training in IT systems, programming principles, professional practice, data handling and web concepts.