Boyd B. Email & Phone Number

Austin, Tx, Us

St. Paul, Mn, Us

Lead Delivery Manager collaborating with multiple teams to ensure efficiency and effectiveness. Supports project planning, implementation, and field evaluation. Simultaneously, a Product Owner consulted for project support, release scopes, bug triage, etc. Responsible for KPIs and training communications. Contributes to relative prioritization, sprint planning, and feature interaction design. Participates in stand-up, sprint review, global stakeholder, and other meetings. Communicates regularly with Project Managers, Business Analysts, Sales & Field Operations, UX/UI Designers, and more. Understands end-user perspectives and provides input on roadblocks affecting user experiences. Confirms requirements as VOC/VOB and understands global end-users’ requirements. Supports production and Alpha/Beta/Pilot phases. Drafts and disseminates communications, release notes, and training materials.

St. Paul, Mn, Us

As a Technical Account Manager I served as the main technical contact and consultant for assigned accounts and worked closely with our corporate accounts and operations teams to address customer questions or concerns. In addition, I played a critical role in maintaining customer relationships to grow and retain business. I was responsible for partnering with key customers to provide ongoing technical expertise in the area of product introductions, field testing, associate training, troubleshooting, and consultation to develop new product offerings. Furthermore, I was entrusted to develop strong relationships at the customer level, by identifying issues or concerns requiring intervention from our field operations team.

St. Paul, Mn, Us

As a Food & Beverage Technical Specialist, I performed annual Risk Assessments for $4.5M of business. I provided technical expertise, to identify pest-related risks in complex environments (e.g., meat harvesting, grain milling, beverage bottling). I scheduled customer visits, resolved customer conflicts, and prepared detailed reports. Furthermore, I provided insightful recommendations and tracked associate performance. I also prepared and hosted internal/external associate training. Beyond my core objectives, I contributed to software enhancements. For example, I drafted and restructured the Risk Assessment survey utilized by my peers. Moreover, I identified and communicated enhancement opportunities for proposed website platforms and data management systems. Additionally, I drafted unique documents, to systematize virtual risk assessments and other tasks.Frequently, I was a liaison between operations associates, account managers, and digital support associates. I collected field feedback, communicated concerns, and shared solutions. Likewise, I acted as a subject matter expert for new equipment and software. As new issues emerged, I worked to eliminate waste and increase production. These actions, along with my primary responsibilities, enabled me to improve service delivery and be awarded the Technical Specialist Culture Award for 2021.

St. Paul, Mn, Us

Summary:As a District Manager, I managed a sales budget of approximately $4.3M. I developed and led a team of 20+ technicians who provided pest detection, elimination and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes and other commercial establishments. Within the team, I was responsible for coordinating district initial services, ensuring service excellence, managing open routes, pursuing sales opportunities, and performing quality assurance visits. I conducted the recruiting, selecting, coaching and the performance management process. Throughout my career, I upheld Ecolab's culture and policies to foster a safe and respectful work environment ensuring Ecolab's protocols and procedures were followed. Responsibilities:•Supervise a team of 20+ technicians responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws.•Develop and coach an Associate District Manager on leading service specialists with an emphasis on successful district results.•Fully understand protocols and procedures to assure quality service and compliance with applicable regulations / laws.•Participate in selection, training, development, and coaching of new employees.•Coordinate district initial services, manage open routes, and maintain inventory.•Plan, schedule, lead, and speak at meetings and training sessions.•Review profit / loss monthly statements and projections to drive business growth targets.•Perform annual and quarterly QA customer program inspections and provide detailed recommendations.•Travel extensively and work outdoors to manage from satellite locations.•Operate a service vehicle, basic machinery, smartphone, tablet, scanner device, printer, and more.•Utilize software platforms such as Windows, Apple iOS, MS Office (i.e. Word, Excel, Power Point), Workday, ADP, Dropbox, Junos Pulse, AS400, and more.

St. Paul, Mn, Us

Summary:As an Associate District Manager, I partner with the District Manager to manage a sales budget of approximately $3.3M to achieve sales and expense budget. I develop and lead a team of Service Specialists who provide pest detection, elimination and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes and other commercial establishments. Within the team, I am responsible for coordinating district initial services, ensuring service excellence, managing open routes, pursuing sales opportunities, and performing quality assurance visits. As a part of my development, I am participating in recruiting, selecting, coaching and the performance management process. Throughout my career, I uphold Ecolab's culture and policies to foster a safe and respectful work environment ensuring Ecolab's protocols and procedures are followed. Responsibilities:•Supervise a team of 10-20 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws•Pursue sales opportunities•Participate in selection, training, development, and coaching of Service Specialists•Coordinate district initial services, manage open routes, maintain inventory and perform QA visits•Review profit / loss monthly statements and projections to drive business growth targets

St. Paul, Mn, Us

Responsibilities:•Delivered quality inspection and treatment services for customers. •Provided customers with written evidence of services delivered and advice for maintaining pest free conditions. •Up sold Ecolab products and services and/or referred sales enquiries to Account Executives. •Mixed and applied pesticides in accordance with label recommendations and complied with relevant legislation.•Planned work routes efficiently and productively and achieved 100% state of service. •At specified time intervals, accurately submitted reports and other related paperwork. •Managed a territorial area and all customers contained within it.•Operated a company vehicle and used smartphone/tablet devices. •Communicated via email, text, and phone conferencing. •Understood and utilized Personal Protective Equipment (PPE), Safety Data Sheets (SDS), and safe work habits related to Pest Elimination.

Highlights:• Reduced post-production workflow, cut company costs, and improved final product quality• Used open communication to eliminate wasteful techniques, media types, and formats• Updated software platforms to bring post-production to higher standards• Cut outsourcing costs through self education and implementation• Eliminated brick & mortar costs by introducing remote access softwareResponsibilities:Accountable for postproduction project coordination for digital media productions. Worked remotely and onsite for remote ownership. Successfully met multiple weekly deadlines in a complex work environment, while helping others meet their objectives. Coached employees in the proper use of social media, camera equipment, file management, audio / video setups, and remote access software. Used PC, Mac, MS Office, Final Cut Studio, Email, smartphone apps, and video conferencing. Provided media capturing, video editing, electronic distribution, data management and team communications. Entrusted with company credit cards, storage units, and valuable equipment.

Highlights:• Brainstormed, conceived, and implemented methodologies to improve shipping and receiving• Cut outsourcing costs by bringing DVD duplication in-house• Further cut costs by using high-speed printer setups and highly organized inventory practices.Responsibilities:Oversaw and executed warehouse operations and manufacturing. Duties included all aspects of day-to-day operations including opening and closing, inventory control and management, shipping and receiving, customer and vendor relations. Also, provided employee training, vehicle operation, and equipment delivery. Utilized inventory management programs and all standard office software. Provided electronics maintenance and repair.

Inspected, diagnosed, and repaired watercraft. Assisted with installations and other duties relating to watercraft sales.

Washington, Dc, Us

Ground Support Equipment Electrical & Refrigeration MechanicMilitary Occupation Speciality (MOS) 6073Main Titles:Work Center SupervisorMartial Arts InstructorCollateral Duty InspectorElectrician, Mechanic, and Refrigeration Technician Highlights:• Utilized unique practices to increase productivity, reduce accidents, and build teamwork• Supervised, counseled, and instructed Marines• Completed coursework in leadership, counseling, and organization • Completed electrical, mechanic, and refrigeration trainingResponsibilities: Served as a supervisor for lower-ranking Marines. Also, conducted training, offered counseling, and awarded certifications for groups of Marines. Coordinated scheduling for barracks duties and workshop assignments. Provided aircraft maintenance support by installing, inspecting, maintaining, and repairing electrical, mechanical, and refrigeration equipment. Controlled access to high value equipment and secured files/facilities.

Bentonville, Arkansas, Us

Provided customer service, answered customer calls, handled claims and operated a cash register, all while working under pressure. Also labeled items, operated machinery, and replenished stock. Followed all safety and emergency rules and regulations. Entrusted with keys to high value electronics, security alarms, and storage units.

Morgantown, West Virginia, Us

Responsible for providing customer service, operating cash registers, and prioritizing various tasks. Also, organized inventory and priced items. Assisted with store displays, item carryout, and shopping cart retrieval.

New Cumberland, West Virginia, Us

Cleaned and sanitized areas. Operated dishwashing equipment. Set dining room tables and customer-facing displays. Served guests and assisted leadership.

Bachelor Of Arts (B.A.), International Security And Conflict Resolution

No Degree, Culture, Politics, And Security Of Turkey

Associate Of Arts (A.A.), Political Science

Sergeants Distance Learning Program, Military College Education

High School, High School/Secondary Diploma Programs