Boyd Fields Email & Phone Number

Watford, United Kingdom

Company DescriptionEstablished in 2005, Blue Light Support were one of the UK’s leading providers of managed IT and business continuity services serving sectors such as Education, Entertainment, Finance, Law, Recruitment and Retail. Blue Light Support provided IT consultancy and management services through to complete turnkey solutions. Their business continuity services kept you working at all times with 18 secure, state-of-the-art, 24/7 support centres gave you peace of mind backed by expert consultants and technicians.Blue Light Support had access to over 1300 Nationwide Engineers including 500+ with BC, SC and SC+ security clearance, 350+ Desk-side, 400 Network & Data, 150 Voice & Telecom and 160 Retail Support.My ResponsibilitiesMy role is to support and manage the entire IT life-cycle from Technical Support to Account management. • Designed complete end-to-end infrastructure solutions to meet client requirements.• Responsible for the IT lifecycle management and operations.• Worked with Consultancy partners and system integrators to leverage client success. • Documented solution proposals at the required level of detail.• Closed numerous sales for network upgrades and new purchases.• Supported multi-user environments in varying business sectors.• Maintained physical and virtual servers running a mixture of Windows and Linux operating systems.• Implemented fault reporting systems to track and prioritise customer support tickets.• Documented all issues following standard ITIL Incident and Problem management processes.• Monitored network resources 24/7 to pre-empt or respond to outages remotely or onsite.• Managed all development, deployment, and change management activities.• Maintaining documentation of changes regarding users, procedures and systems.• Infrastructure data cabling and Cat 5e / Cat 6 certification.

Watford, United Kingdom

Company Summary:Paradigm Recruitment is a niche Pan-European Technology recruitment organisation. The Management team boasts over 45 years of recruitment & resource management experience in the Technology Sector. My Responsibilities and Duties:I am responsible for the smooth running of the IT systems within the given budget and supervise the planning, implementation and maintenance of the company's computing needs.I am in charge of designing and implementing policies and procedures which ensure security of data and network access. I perform regular audits of all systems and assets, identifying problematic areas and implementing strategic solutions to remedy them.I regularly train and coach employees by means of IT presentations whenever IT changes or upgrades are made.• Responsible for managing all aspects of IT infrastructure and expenditure• Providing in-house support for Access Recruitment CRM software (formally ‘RDB ProNet’)• Performing Windows OS installation and troubleshooting; software installation and troubleshooting• Configuration of network hardware, DNS, DHCP, switching, routing and other essential network services• Coordinating and handling day-to-day issues with suppliers and service providers• Employing strategies to enhance security by identifying system weaknesses and penetration points• Writing documentation for ICT procedures, security and disaster recovery• Producing informative presentations to staff regarding system changes and upgrades

Gcse

Small, smart, and with its traditional style, Aldenham is unique, charming, and always striving for excellence. Within this caring.

Advanced It Gnvq, Information Technology, Passed

The Advanced Level requires entry at 16+ with 4 GCSE's at grades A - C. This level would give the candidate experience for work.