Gemma Boyd Email & Phone Number

Gold Coast, Qld, Au

Gold Coast, Qld, Au

• Responsible for effective account management across the states of QLD, WA & NT, Representing five Global brands: Contiki, Trafalgar, Costsaver, Insight Vacations & Luxury Gold• Distribute accurate and effective marketing comms within my territory based on current trends to create sales or development opportunities• Develop and implement territory sales plan in support of annual business plan to achieve overall business objectives incorporating industry business development plans with key accounts using a customized approach to address specific needs• Key account management; growing Contiki, Trafalgar, Costsaver, Insight Vacations & Luxury Gold sales through the cultivation of relationships across all levels within retail, corporate and online distribution partners in the travel industry in WA & QLD & NT• Business development for both B2B & B2C clients in regards to both sales and marketing.• Initiate meetings with employees at all levels of the business within the industry from new starters to business owners, and identify ways to help grow and maintain these strong relationships with key stakeholders, key contacts and management in a very trust-reliant industry.• Analyse and understand detailed sales data to identify trends and opportunities within the market.• Record qualitative information through the use of Salesforce CRM.• Autonomous self planning of day to day sales call cycle prioritising key accounts and urgent escalations of customer issues• Develop organic business strategies specific to my states to gain desired results that are mutually beneficial for both parties. • Design and present training sessions to internal and external partners catering to different learning styles and covering a broad range of content both in person and online, constantly adapting to new ways of providing information and training in a COVID world.• Generate Salesforce reporting to create qualitative data to aid me in developing my territory strategy

- Key account management – Growing Contiki sales through the cultivation of relationships across all levels within retail, corporate and online distribution partners within Queensland & Northern NSW- Business development in both B2B & B2C (Sales and Marketing)- Initiated meetings, helped grow and maintain strong relationships with key stakeholders, key contacts and management in a very trust-reliant industry.- Analysing and comprehending detailed sales data to understand trends and opportunities within the market - Recording qualitative information Salesforce CRM- Autonomous self planning of day to day sales call cycle prioritising key accounts and urgent escalations of customer issues- Developed customised business plans specific to individual businesses territory to ensure maximum growth- Designed and launched sales-based competitions and incentives to motivate consortia partners- Developed organic business strategies specific to my state to gain desired results,- Designed and presented training sessions to internal and external partners catering to different learning styles and covering a broad range of content- Researched to acquire a detailed and analytical knowledge of current market trends- Public speaking in presentations at B2B & B2C Events with high energy and professionalism.- Administrative functions including completing expenses and managing the state budget for Queensland to evaluate ROI

- Interim Role- Overseeing all B2B activity & engagement- Responsible for all targeted marketing campaigns; identifying and opportunities and creating the framework for the content- Analysing data from previous campaigns to improve and enhance all future campaigns - Analysing and comprehending detailed sales data to understand trends and opportunities within the market- Identifying prospective partners through strategic planning and research- Initiate meetings, establish, grow and maintain strong relationships with current and future prospects- Responsible for all CRM database entry - Outreach- Collaborating with Director on adhoc projects

Gold Coast, Queensland, Australia

- Interim Role- Responsible for nurturing leads and building solid relationships so that when they are ready tomake a purchase we are top of mind.- Researching and learning as much as possible about our audience in order to guide the team on best ways to attract, engage and delight current and new prospects whilst building our community.-Reengaging with previous leads and clients and helping to add value while also allowing us to understand how to best celebrate client's success and support their needs. - Living the FISH Philosophy through professional & personal life. As a brand representative it is essential to live by the brand message.- Creating engaging sales funnels emails with clear calls to action.- Maintain, update and create detailed documentation for all leads, prospects,resellers and clients in our HubSpot CRM.- Creating and receiving reports, to both develop and distribute data.- Assistance with writing copy for social media, EDM and various marketingcollateral- Assistance with creating proposals, as well as nurturing all following ups on submitted proposals.-Presence at networking events representing the business.- Working on adhoc projects.

Gold Coast

- Wrote & executed strategic business plans based on identified areas of opportunities within the business to ensure optimal growth opportunity within the business.- Managed a teams of up to 10.- Implemented organic ideas to the business which dealt with staff training and development, which included introducing new sales and business strategies to assist them in growing their personal business, organisational standards & personal mindset coaching.- Dealt with escalation processes within my team and also with customers with a win:win approach, which often meant negotiating to come to a mutually beneficial resolution.- Encouraged and implemented Growth Mindset strategies amongst the team.- Dealt with finance, statement & bank reconciliations. - Organised and executed daily morning training and development meetings, based on areas of opportunity I had identified within the business, or trending obstacles we had seen in the business or industry.

Gold Coast

- Achieving sales targets and generating revenue through meeting or exceeding customer needs and expectations- Understanding branch sales, revenue and performance objectives- Extensive use of complex booking systems including Gal/terminal, TUD, Sabre- Assisting in the general promotion and events of Flight Centre in the Local Area- Pro-actively develop personal product and systems knowledge and to be aware of changes and developments- Assisting new Travel Consultants within the team

London, England, United Kingdom

- Based in Deliveroo Head office central London.- Taking responsibility for the live orders and rider management of regions within the UK & Ireland.- Eliminating the opportunity for substandard performance by proactively tackling issues during the live order life cycle through liaising with riders and restaurants.- Working collaboratively with other members of the Live Operations team to ensure superior operational performance- Overseeing the smooth operation across the four sectors within the Live Operations division.- Customer Redemption / Satisfaction Analysing the day to day demographic or logistical changes and how they could impact day to day trade.- Effectively communicating with a diverse range of people and cultures through daily communication with clients ranging from customers, drivers or venues which often meant overcoming language barriers

London, England, United Kingdom

- Working one on one with Autistic students.- Working collaboratively with classroom teacher to provide additional support in lesson planning, classroom structure & the development of learning content.- Taking responsibility for the learning content for the children I was assigned to assist based on their current skill level, with a key focus of supporting them whilst ensuring they are growing and improving.- Implemented behaviour modelling and specialised teaching techniques to share and reinforce social skills.- Adapted teaching approach to effectively communicate with an entire class, different aged children, and to overcome language barriers with students, colleagues and parents.- Setting achievable goals, for the students as well as checkpoints to track and measure their progress toward and beyond their milestones.

Education record

Diploma Of Business (Bsb50207)

Diploma Of Tourism & Events (Sit50112)