Boyd Sumner Email & Phone Number

San Diego, Ca, Us

Southern California

Created strong relationships with OEM’s while overseeing all Dealership Operations for 14 Dealerships throughout California. Developed daily operations including outlining business strategies and plans, defining goals, and supervising staff activities compliant with administrative procedures and company policies. Liaised with dealership group as consultant to build and operationalize company’s loaner program. Drafted P&L statements for loaner car division in collaboration with CFO. Prioritized sales growth and customer satisfaction by hiring, training, and guiding high-caliber sales staff. Enhanced and created the loaner program for Envision Motors. Developed rental platform to enhance the profitability and customer service levels for both internal billing as well as external customer service.

Vancouver, British Columbia, Canada

Performance-driven Vice President with 25+ years of experience aligning systems with business requirements, policies and regulatorrequirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results- oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.Led diverse business operations, from defining organizational goals to negotiating contracts, directing sales operations, and providing exceptional customer service. Administered and acquired high-value business accounts in partnership with sales and marketing departments. Supervised and trained 1200+ employees in sales best practices while ensuring compliance with stipulated KPIs. Increased departmental output via targeted change initiatives. Resolved discrepancies in production, material procurement, and staff activities. Built strong relationships with business accounts for term partnerships. • Signed $30M annual contract for major insurance company.• Led 1200 sales team employees to perform at record high performance.• Maximized overall annual revenue by 54% to all-time-high $170M via effective goal setting and KPI management.• Enhanced quality of customer service by record 10% through process improvement measures.• Increased staff retention rate from 37% to 78%.

Phoenix, Arizona, United States

Vice President of Sale and Operations overseeing 100+ locations over the State of Arizona. Spearheaded comprehensive rental operations across 100+ locations in Arizona. Developed and initiated sales plans aligned with business goals and requirements. Supervised and guided activities of 2300+ employees. Controlled budget and regulated company’s revenue and expenditure. Recommended solutions for process improvement while ensuring financial stability. Improved organization’s operating performance while forging enduring customer relationships through best-in-class service.Promoted to Vice President/General Manager of British Columbia, Canada.

Los Angeles, California, United States

Vice President of Sales and Operations with Enterprise Holdings overseeing 50+ locations in Metro Los Angeles, CA. Governed all aspects of business operations in 50+ locations across Los Angeles. Developed business plans to build and sustain profitable partnerships. Oversaw sales/service team of 800+ employees while training and developing team members to ensure optimal productivity. Prioritized customer needs and expectations to build long-term relations with major corporate accounts. Introduced change initiatives to standardize ongoing processes and enhance customer satisfaction levels. Promoted to Vice President of Rental of Arizona.

Bachelor Of Arts - Ba, Business Administration/Marketing

Senior Leadership Certification

Activities and Societies: Senior Leadership Development through Enterprise Holdings at Washington University in St. Louis. +Executive.