Boyko Botev Email & Phone Number

Bulgaria

Bulgaria

Plovdiv, Bulgaria

-Directly responsible for two teams with 3 team leads and more than 30 employees.-Being part of a committee (stakeholder work group) to create/plan/implement a strategy for a new more mature set of operational processes. Event Management; Incident Management; Change Management and Problem Management-Being responsible to create/plan/implement a strategy for both team's day to day processes. End to End responsibility for the monitoring, event management and incident response of the full company production infrastructure. -Being responsible for the design/planning/delivery/integration of Project of system integration of PagerDuty in the company. This changed the way engineering teams interacted with Event and Incident Management processes. (60+ on-call teams; 500+ users; 2000+ technical services)-Integrated Change Management process with monitoring in order to suppress alarms driven from planned activities -Being responsible for the migration of monitoring systems to DataDog and decommissioning of existing monitoring systems Zabbix and PRTG.-Developed both team's KPI's from scratch along with respective reporting-Responsible for managing all controls related to different industry standards (SOX, ISO etc) across SRE department-Responsible for capacity management process-Initiated and/or participated in various initiatives for process improvement or automation-Monitoring as a Code - project for enabling configuration of existing monitoring to be able to be delivered as codeSeveral systems, including but not limited to:-PagerDuty (Event and Incident management tool)-DataDog (Infrastructure and application monitoring system)-Catchpoint (3rd Party vendor with a globally distributed network of hosts used to measure web site performance)-Karma/Prometheus (Defacto industry standard for monitoring of K8s (e.g. containerized environments)-Grafana (Metric visualization tool - used to develop custom metrics)-Kibana (Elastic cluster log visualization tool)

Plovdiv, Bulgaria

-Directly responsible for two teams with 3 team leads and more than 30 employees.-Being part of a committee (stakeholder work group) to create/plan/implement a strategy for a new more mature set of operational processes. Event Management; Incident Management; Change Management and Problem Management-Being responsible to create/plan/implement a strategy for both team's day to day processes. End to End responsibility for the monitoring, event management and incident response of the full company production infrastructure. #Network Operation Center Team - is working on a 24/7/365 rota and is responsible for the event management and incident response. The team is built out of 16 engineers with diverse skills covering multiple technologies among which: Network, Web servers, DB, virtualization, K8s, Kafka Mirroring, various proprietary software applications etc.#Enterprise Monitoring Administration Team is responsible for all the tools that are used for the monitoring of the production infrastructure. Several monitoring systems, including but not limited to:-PRTG (Infrastructure Monitoring (agentless), Software application monitoring)-Zabbix (Infrastructure Monitoring)-Catchpoint (3rd Party vendor with a globally distributed network of hosts used to measure web site performance)-Karma/Prometheus (Defacto industry standard for monitoring of K8s (e.g. containerized environments)-Grafana (Metric visualization tool - used to develop custom metrics)-Kibana (Elastic cluster log visualization tool)

Sofia, Bulgaria

Responsible for two teams with total of 28 reports.1) First team is a mix of engineers and process oriented administrative employees, responsible for the smooth-running of change management within the company globally. Main responsibilities include risk assessment + approval of upcoming major work in the network; chairing the change management board; reporting; recruiting and personal employee development; process improvements.Major challenges include the huge scale of the job including over 30k/month customer service interruption notifications; post-acquisition integration of existing processes into newly used systems; integration and unification of two change management teams; policies; processes.2) Second team is responsible for holding the operational relationship with telecommunication carriers/suppliers which GTT is partnering with to deliver services. The team is built from multilingual employees covering all major European languages. They handle mainly incidents and escalations for services commissioned from our partners. Main responsibilities include: operational escalations, reporting; recruiting and personal employee development; process improvements.

Sofia, Sofia City Province, Bulgaria

Leading a department of 10 (engineers and administrators) responsible for processing all internal and3rd party planned maintenance. Chairing the weekly change control board. Approving all planned works and making sure they meet the internal standards and contractual SLAs. Risk assessment of the effect of a particular work(or multiple works) on operations of the network.Major focus of the role is strategic planing, weekly and monthly reporting , corrective actions following a particular event, recruiting, process optimization and automation.

Sofia, Bulgaria

Leading a department of 10 (engineers and administrators) responsible for processing all internal and3rd party planned maintenance. Chairing the weekly change control board. Approving all planned works and making sure they meet the internal standards and contractual SLAs. Risk assessment of the effect of a particular work(or multiple works) on operations of the network.Major focus of the role is strategic planing, weekly and monthly reporting , corrective actions following a particular event, recruiting, process optimization and automation.

Sofia, Bulgaria

The NOC Shift Manager while on duty has overall responsibility for the Interoute core Hosting, IP, Transmission, Voice and Infrastructure networks and supported services. This includes: • Driving prompt and effective resolution of network and customer incidents in line with documented processes and best practice in a complex break/fix environment• Proactive and intelligent handling of events and alerts in line with documented processes and best practice• Correct prioritization of activities within the team in line with agreed standards• Internal and External escalation point (M1) for network and customer incident handling• Change control on the network• Escalation management • Operations Continuity Planning • Reporting security incidents to the appropriate operations functions on detection• Physical Security Monitoring In addition, the Shift Manager supports on-going service improvements though the Incident Reporting and Problem Management processes: • Creation of accurate and timely Incident Reports (IRs) for all major incidents for senior-level distribution• Documentation and follow up of IR recommendations and actions in the Incident Action Log • Prompt and diligent follow up with internal and external partners to resolve problems, prevent incidents and mitigate risk• Development and improvement of existing business process to drive Continuous Service Improvement The Shift Manager is also responsible for the development and management of a customer-focused, intelligent and agile break/fix team of 10 engineers across core platforms: • Training and development of new and long-standing team members• Communication of process changes to the team • Directs regular team meetings• Participation in the recruitment of new shift engineers• Participation in customer service reviews• Act as primary escalation point out of hours, and escalation manager during working hours (M1/M2) The Shift Manager acts as delegate for the NOC Director

Sofia

The NOC Shift Manager while on duty has overall responsibility for the Interoute core Hosting, IP, Transmission, Voice and Infrastructure networks and supported services. This includes: • Driving prompt and effective resolution of network and customer incidents in line with documented processes and best practice in a complex break/fix environment• Proactive and intelligent handling of events and alerts in line with documented processes and best practice• Correct prioritization of activities within the team in line with agreed standards• Internal and External escalation point (M1) for network and customer incident handling• Change control on the network• Escalation management • Operations Continuity Planning • Reporting security incidents to the appropriate operations functions on detection• Physical Security Monitoring In addition, the Shift Manager supports on-going service improvements though the Incident Reporting and Problem Management processes: • Creation of accurate and timely Incident Reports (IRs) for all major incidents for senior-level distribution• Documentation and follow up of IR recommendations and actions in the Incident Action Log • Prompt and diligent follow up with internal and external partners to resolve problems, prevent incidents and mitigate risk• Development and improvement of existing business process to drive Continuous Service Improvement The Shift Manager is also responsible for the development and management of a customer-focused, intelligent and agile break/fix team of engineers across core platforms: • Training and development of new and long-standing team members• Communication of process changes to the team • Directs regular team meetings• Participation in the recruitment of new shift engineers• Participation in customer service reviews• Act as primary escalation point out of hours, and escalation manager during working hours (M1/M2) The Shift Manager acts as delegate for the NOC Director

Designing, configuring and documenting new services in the area of data transport technologies - SDH, DWDM, L2. I helped the company operate a pan-European data transport network with more than 40000 km of fiber network.

Monitoring, troubleshooting and fixing services in the area of data transport technologies - SDH, DWDM, L2. I helped the company operate a pan-European data transport network with more than 40000 km of fiber network.

Monitoring, troubleshooting and fixing services in the area of data transport and IP transport technologies - SDH, DWDM, L2, L3, IP, ISP. I helped the company operate a national data transport and IP transport network.

Undergraduate, German And English

Bachelor, Telecommunications