Ryan Boyle Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Plano, Texas, United States

− Review, investigate and finalize claims − Communicate with customers to provide claim updates − Independent development, implementation and training of department OneNote database − High-visibility within department as tech and systems support resource

Greater San Diego Area

- Established an investigative plan; initiated investigation by gathering evidence and supporting documents with all interested parties; completed appropriate reports; obtained recorded statements with related parties- Reviewed loss reserves and open exposures as they arise- Evaluated and adjusted claims within limit of authority and summarized claims in excess of authority to submit to manager for approval- Evaluated settlement alternatives by reviewing regulatory compliance and fair claims practices; made recommendations on the best option- Made appropriate contacts to discuss settlement; extended an offer to appropriate party; documented all file activity and payment/settlement information in file notes clearly outlining the basis for settlement- Determined characteristics of fraud and referred to Special Investigations Unit when the potential existed for further review- Identified when the company has a subrogatable interest- Recognized customer needs and met those needs using appropriate customer service skills- Coordinated investigation results with state and federal law enforcement agencies- Created training materials for department use

Greater San Diego Area

- Determined in individual cases where possibilities for subrogation and recoveries exist.- Applied rules and statutes to fact situations to identify possible resources on which to base a demand for reimbursement from third-party payers.- Used available resources to investigate claim situations and identified other entities and individuals with resources against which subrogation or recovery claims can be made.- Reviewed and evaluated accident or incident reports, individual claims, medical or other documents relating to funds paid out by an agency.- Notified other parties and insurance carriers or attorneys of the company's subrogation or recovery interest; conferred with other parties, insurance carriers and attorneys concerning potential settlement or other actions; advised insiders or policyholders regarding agency subrogation interests, policies and procedures.- Represented the company in meetings concerning subrogation matters; negotiates settlements of subrogation claims; makes recommendations to obtain final approval.- Prepared and maintained case files, correspondence, legal documents and other information related to subrogation claims- Created training materials for department use

San Diego

- Entered medical bill information for use in higher-level claims handling / settlement- Transcribed recorded statements to facilitate claims handling processes- Created training materials for department use