A Division of Jonas Software & Constellation Software Inc. (TSX: CSU)

In this role, I managed profit, loss, brand positioning, and operational standards for Chateau Ski & Snow's and the Lake Louise Boathouse.Key Achievements:- Designed and oversaw Chateau Ski & Snow's renovation working with external vendors and hotel management resulting in decreased customer queueing time and a 120% increase to store capacity- Recommended 80% of the department's capital budget be allocated to expand the premium downhill skis segment, generating a 215% increase… Show more In this role, I managed profit, loss, brand positioning, and operational standards for Chateau Ski & Snow's and the Lake Louise Boathouse.Key Achievements:- Designed and oversaw Chateau Ski & Snow's renovation working with external vendors and hotel management resulting in decreased customer queueing time and a 120% increase to store capacity- Recommended 80% of the department's capital budget be allocated to expand the premium downhill skis segment, generating a 215% increase in segment revenue- Implemented reservation portal resulting in 75% of all downhill equipment revenue originating from said portal; Improved both sales forecast accuracy and labour forecast accuracy- Conceptualized and launched promotional campaigns in collaboration with Marketing to drive awareness of both my department offerings and the wider hotel offerings. Show less

- Led and train a team of 25 attendants with a combination of instructor-led, simulation, and on-the-job team training to ensure operational efficiency of boathouse while managing safety of all guests using equipment. - Created and implemented a hotel guest priority system for the boathouse leading to a more fluid process design for Fairmont guests

- Researched Banff National Park, Lake Louise, and Fairmont's past 5 years of customer feedback to gain an understanding of the customer experience- Developed and provided guests with personalized adventure recommendations based on market segmentation

- Operated all production heavy machinery necessary to run production at 85 hectolitres of beer per day while ensuring compliance of Canadian safety regulations - Collaborated with brewing and warehouse teams to redesign production schedules to increase daily output by 30% and minimize labour costs