Bo Zhou Email & Phone Number

Ashland, Ma, Us

Framingham, Massachusetts, United States

• Spearheaded key strategic initiatives across Order Management Services, driving improvements in market competitiveness, operational efficiency, and system modernization: - Launched and revamped high-value business lines (furniture, print, and breakroom), boosting customer engagement and market share. - Optimized supply chain operations with Machine Learning-driven Expected Delivery Date features and configurable Fulfillment Center cutoff times, enhancing delivery accuracy and operational efficiency. - Modernized order financial processing to meet evolving bank mandates and regulatory requirements, ensuring compliance and operational continuity. - Overhauled the Contract Order Management Platform architecture, improving scalability, operational resilience, and speed to market.• Led cross-functional and cross-channel teams using the Scaled Agile Framework (SAFe), managing multi-phase, multi-year strategic initiatives from feasibility analysis through successful execution.• Built and managed a high-performing product team, hiring, coaching, and mentoring 3 Product Managers/Product Owners. Directed and prioritized the efforts of ~60 engineers, negotiating tradeoffs to balance capacity constraints with high-priority initiatives.

Framingham, Massachusetts, United States

Managed and delivered high-profile, mission-critical programs and projects across eCommerce, Finance, IT Infrastructure, Security/Compliance (PCI), and Data Science domains. Oversaw the full SDLC, including planning, risk management, communication, vendor relations, user training, and multi-million-dollar budgets. Partnered with business and IT stakeholders to align technical solutions with strategic objectives.• Led the migration of 50,000+ users/mailboxes to cloud-based Microsoft Office 365, managing the program end-to-end, from contract negotiation through engineering implementation to final user rollout. Coordinated 20+ cross-functional teams across IT, business, finance, legal/compliance, and vendors, successfully delivering the $60+M initiative on time and within budget.• Spearheaded the outsourcing of back-office financial processing operations to an external partner, driving vendor relationship management, solution design, implementation, and risk mitigation. Delivered $20M in annual savings post-implementation while ensuring operational continuity.• Directed the modernization of the B2B Order Management System, implementing scalable and efficient solutions that aligned with evolving business needs and improved system performance.• Led enterprise-wide PCI audit and vulnerability remediation efforts, managing cross-functional teams to address compliance gaps and achieve PCI certification, ensuring organizational security and regulatory adherence.

Framingham, Massachusetts, United States

Served as the primary interface between the enterprise BI team and business users to develop analytics solutions leveraging the Enterprise Data Warehouse. Managed the enterprise BI service team to support and maintain four BI platforms (MicroStrategy, Hyperion, Cognos, Brio), 60+ Windows and Linux servers, and ~60 BI applications.• Resolved a $150K annual overpayment issue by identifying data gaps in commission calculations for a third-party advertiser and implementing a corrective solution. • Led a successful MicroStrategy upgrade, reducing system downtime by 90% and issue reports by 99%. Developed a robust, well-documented upgrade process adopted for subsequent projects.

Framingham, Massachusetts, United States

Served as Tech Lead and Solution Architect for multiple cross-functional business intelligence (BI) and data warehouse projects, managing end-to-end responsibilities including requirements gathering, data modeling, design, development, implementation, and customer training. Authored SDLC artifacts to ensure project alignment and documentation standards.• Secured $2 million in business funding for the development of a North American Division (NAD) datamart and a comprehensive suite of BI reports, enabling data-driven decision-making.• Reduced e-commerce fraud by $5–$10 million through the design and implementation of robust BI solutions, enhancing transaction monitoring and fraud detection capabilities.

Denver, Co

Managed mission-critical data warehouse and data mart applications with full end-to-end ownership. Led cross-functional teams comprising Oracle/UNIX/SAS developers, testing engineers, DBAs, and UNIX system administrators to deliver IT solutions aligned with dynamic business requirements.• Converted complex business needs into IT solutions by identifying and documenting requirements, prototyping with PL/SQL, ksh, and SAS, and negotiating service agreements.• Improved operational efficiency through customer training, post-release support, and seamless implementation of data solutions in a fast-paced environment.• Contributed to organizational quality improvements by participating in Capability Maturity Model (CMM) implementation processes, leading to CMM Level II Certification.