• Managed team of over 100 employees in 4 countries• Oversee the company’s fiscal activity, including budgeting, reporting, and auditing• Empower and engage the customer support teams• Identify new tools and technologies to better serve the customerKey Achievement• Establish customer support process for over 150.000 cases per year

• Managed team of over 90 employees in 2 countries• Build alliances and partnerships with vendors• Established performance metrics for customer service team’s trough developing and implementing methods to record, assess and analyze customer feedbackKey Achievement• Turning a cost center into a profit center• Authorized service contracts portfolio of over 20 brands

• Managed team of over 30 employees in 5 countries• Lead and manage the operational planning & strategy service so that it provides an efficient and effective serviceKey Achievement• Adriatic leader in IT Authorized services (Acer, Asus, Dell, HP, NetApp, Toshiba…)

• Responsible for new business development and sales, assisting with the assessment, planning, implementation, training and monitoring of all business development functions• Drives the development of sales strategies in collaboration with the executive team.• Established sales partner network across Adriatic region

• Assist Business units across the Group in the preparation of business cases & models• Maintains policies, procedures, and appropriate controls for the team• Expanding overall technical support • Improving efficiency and quality of service • Upgrading customer support software • Establish and maintain relationships with customers and me• Manages the delegation, progress and achievement of team performance goals and individual performance

Leading designing and development team for new Bank products:• E-banking application based on JAVA platform• Mobile banking service based on JAVA platform• IVR Service• Help Desk application• Intranet Portal based on Microsoft SharePoint ServerOrganizing and managing e-banking team achieved:• Increased profit and turnover through ebanking• Increased number of retail and corporate customersLeading migration and merger teams for migration corporate and retail usersEnforce unit testing and supervising developer teams on implementation solutions

Organization of IT jobs in Regional center KragujevacLeading regional development and implementation teams of EUROCARD / VISA / DINA network for:• Implementation and testing of ATM’s• Developing biggest Serbia network of few thousand POS terminals and dozen ATM’sLeading regional implementation teams for E-banking and Alternative Channels solutions Dealing with large corporate clients