Provided administrative support by managing client communications, organizing financial documents, and coordinating schedules to ensure efficient office operations

As a Business Analyst and consultant, I managed and contributed to various solution and product development projects in the financial services and telecommunications sectors. I also directed projects focused on sales and marketing analysis and actively participated in proposal writing to attract new opportunities for our consulting company.● Led the development and implementation of a streamlined solution for customer onboarding, resulting in increased user activation and engagement.­● Coordinated the development of five proposals to attract clients from various sectors (Banking, Digital Banking, Insurance, Telecommunications, Agriculture)● Conducted a sales and marketing plan for an MVNO by analyzing the market and assessing internal strengths and weaknesses, which led to a redefined strategy and a 12% increase in sales within 6 months● Defined key performance indicators (KPIs) and built a monitoring system that improved performance tracking, driving significant growth in business metrics.● Designed and implemented an incident management process using JIRA, significantly reducing system outages by enhancing cross-team collaboration.● Contributed to the development of solutions under Agile methodology, documenting requirements and mapping user journeys to optimize business performance.● Conducted market analysis and feasibility studies for major infrastructure projects, providing actionable recommendations for high-level investment decisions.

As a Business Analyst at MTN Irancell, I managed key telecom product projects and served as a liaison between the business team and ITS department. I oversaw revenue and costs for international voice and SMS lines, analyzed sales and marketing strategies, and facilitated strategic changes to drive growth. Additionally, I prepared RFPs and assessed vendors' proposals.● Liaised between the business team and ITS department, translating customer and business requirements into developable products and features in the category of international and roaming services● Led the project for the privatization of international wireless services, overseeing changes to the charging system and coordinating communications between the business team, ITS, regulatory bodies, and international carriers● Oversaw revenue and costs of the International Services business, and designed and implemented sales and marketing strategies to grow profit● Prepared RFPs and assessed vendors’ proposals, demonstrating expertise in proposal analysis and vendor management

● Created informative and actionable reports that highlight relevant business trends by leveraging SQL and Advanced Excel for processing big data, and Tableau/ Power BI for effective visualization● Conducted market research, business planning, and competitor analysis for marketing campaigns and sales promotions

● Collaborated on the redesign and revision of product development processes, ensuring alignment with ISO 9001 requirements and successfully passing the external audits