End-to-end responsibility for the coordination of the day-to-day activities of the squads that make up our IT Services.Performed a hybrid role where i both delivered and lead the coaching of my squads to continuously improve their Agile ways of working.Line managed 10+ senior engineers in the US and task managed 43 engineers globally.Ensuring the squads meet their commitments, remove impediments and dependencies, escalate where appropriate when the squad is off track, and ensure they taking appropriate action.Responsibility for the delivery management of all associated projects under my retrospective business units.JIRA and Confluence admin for the organization where I setup new projects within Atlassian along with workflows and automation based on requirements.Key designer and enforcer for the IT operating model. Sole contributor to the continuous enhancement of the model.Provided senior stakeholder engagement and communications to ensure expectations are appropriately managed and aligned.Actively ran continuous learning around Agile to IT and business units.

Short term contract to support their service desk whilst transitioning to a new ITSM tool.

Senior Analyst, supporting +/- 4000 borough staff. Currently providing 3rd line support. Mainly working with VMware Administration including thinapp packaging.Group policy management. Running of multiple projects such as Google Chrome/IE11 upgrade, Java 1.8 application compatibility, Lumension upgrade, Kaspersky upgrade and implementation of self service password management.Dealing with BAU issues that may arise passed to 2nd/3rd line support..

Leading a team of helpdesk technicians, dealing with BAU issues, escalating issues to correct departments, and working towards SLAs, minimise downtime and ensure high levels of service and availability at all times.Testing and Support for the Accounts Payable, Finance and Buying departments.

Day to day Exchange administration, restoring of files, and mailboxes on request from backups, attending to 3rd level support calls, support of Active Directory, DHCP, DNS and other system changes, management of Print Server (HP, Richo) dealing with Helpdesk Support Team, and system users remotely and physically, general problem solving and fault finding, implementation of projects and maintaining a stable environment, documentation of solutions and changes to current systems Technologies and Hardware (HP, Dell, Active Directory, DHCP, DNS)

Management Responsibilities: Project Manager for antivirus rollout and service pack updates throughout Gauteng Province, management of Active Directory regarding group policies and user Organizational Units, and creating of new users. Management of MS Exchange 5.5 and MS Exchange 2000 mailboxes, manage students from various colleges who require on site experience for their diploma (Approx. 400 students)Desktop Support Functions:Install, document, and test new software, hardware, and support, administration to Head Office Staff, and District Offices throughout Gauteng.Support Senior Managers, Member and Executive Council level staff in the department.Creating images for current workstations, amalgamate build process, and develop patching and maintenance strategy. Citrix application implementation, testing, and deployment testing of new operating systems (Open source) on GDE environment to cut costs of licensing of Microsoft products.Network Support Functions:Administer LAN and WAN with 3000 connected users, Symantec Anti-Virus administration, Network maintenance, Ghost server administration, Server Administration for Win 2000 domain controller.Policy Development and Training: Refinement of GDE security policies, setup training plans for end users to improve their 1st level support, developed manuals for technicians to help support end users, developed step by step manuals for technicians to install various applicationsTrain students from various colleges to gain practical knowledge in the IT environment, setup and train technicians and students in an internal IT Laboratory, host monthly IT forums with technicians