• Operating and supervising kitchen activities and preparing meals, serving about 100 clients daily.• Tracking stock levels of supplies, forecasting needs, managing stock rotation to ensure in-date stock is available and minimising waste through out-of-date stock.• Ensuring each customer has a positive experience by serving a high standard product, enforcing appropriate workflow and quality controls and tracking and monitoring order delivery time. • Supporting compliance management with all Food Safety, HACCP and H&S measures. Main achievements:• Consistently met productivity levels and targets.• Acquired reputation as a collaborative team player and leader, forged and sustained excellent relationships with kitchen staff and head management.

Focused on improving my English level, I moved to Ireland and worked within the service sector, developing my ability to build relationships with people from all over the world and improve my communication skills in multicultural environments.

• Assisting overall IT services, Help Desk operations, LAN/Systems Administration, information assurance and protection, providing technical assistance and support to resolve hardware and software issues for incoming user requests via phone, email and chat sessions.• Troubleshooting user issues on the use of Active Directory, Windows applications (including MS Office), Linux, and other Internet/Intranet resources.• Creating, updating and deploying workstation images containing operating systems and standard set of applications. • Documenting all incidents with appropriate parameters, root cause, and corrective actions.• Identification of opportunities for continuous improvement (upgrades, security and update patches, etc.) of systems and applications in production.• Managing critical security updates and patches on workstations, ensuring network virus and spyware definitions are up to date.• Assisting in testing backup plans and procedures for disaster recovery situations; installing and removing backup and restoring files as requested.• Implementing and monitoring management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.• Defining and maintaining IT security policies to prevent cyber attacks and data breaches.• Resolving incidents with office equipment (copiers, printers, etc.).Main achievements:• Resolved technical application issues for 3000+ end-users. • Often met all timelines and SLA requirements.• Closed 95% of trouble tickets on the first call without escalation.

• Assisting overall IT services, Help Desk operations, LAN/Systems Administration, information assurance and protection, providing technical assistance and support to resolve hardware and software issues for incoming user requests via phone, email and chat sessions.• Troubleshooting user issues on the use of Active Directory, Windows applications (including MS Office), Linux, and other Internet/Intranet resources.• Creating, updating and deploying workstation images containing operating systems and standard set of applications. • Documenting all incidents with appropriate parameters, root cause, and corrective actions.• Identification of opportunities for continuous improvement (upgrades, security and update patches, etc.) of systems and applications in production.• Managing critical security updates and patches on workstations, ensuring network virus and spyware definitions are up to date.• Assisting in testing backup plans and procedures for disaster recovery situations; installing and removing backup and restoring files as requested.• Implementing and monitoring management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.• Defining and maintaining IT security policies to prevent cyber attacks and data breaches.• Resolving incidents with office equipment (copiers, printers, etc.).Main achievements:• Resolved technical application issues for 3000+ end-users. • Often met all timelines and SLA requirements.• Closed 95% of trouble tickets on the first call without escalation.

• Providing technical assistance and support issues related to computer systems, software, and hardware to 1,000 users.• Keeping inventory of all equipment, software, and license users.• Accountable for updating the IT ticketing system with status updates and pertinent ticket information.