Benjamin Pardue Email & Phone Number

Irving, Texas, United States

• Primary support of restaurant Aloha, Aloha Takeout, Aloha Kitchen and QSR KDS systems• Secondary support of above-store systems (NBO, OLO, Paytronix, Up 'n go)

Irving, Tx

• Primary support of all restaurant Aloha POS systems• Support of OpenTable, OLO, Paytronix, RAIL 3rd party systems• Documentation and automation of procedures and processes• Implemented and facilitated use of Zoho Desk ticketing system for department• Hardware staging/support: POS systems, laptops, printers, iPhones/iPads• Administration: Active Directory, O365, Barracuda, Meraki, CradlePoint• Secondary support of IT infrastructure (Networks/Domains/PBX/VoIP/VPN)• Travel to install new restaurant POS/Phone/Networking/Office systems

Dallas/Fort Worth Area

• Promoted to Field Services department• On-site fileserver and terminal replacements• New site hardware/software installs, existing site upgrades• Remote support for NCR Dispatch techs at out-of-area sites• Network and connection troubleshooting to resolve communications issues• Watchguard hardware firewall initial setup for Hosted Solutions configuration

Dallas/Fort Worth Area

• NCR/Aloha Local Office POS Support for customers ranging from small single-site businesses to corporate restaurant chains• EDC (Electronic Draft Capture) Certified Technician• Secondary role on Central Support Escalation team, handling escalations from multiple local offices• Assisting on multiple corporate chain POS software upgrade projects• After-Hours phone support for customers from no less than five separate local offices• Troubleshooting hardware, software, and networking issues to achieve resolution

• Corporate Help Desk phone support of end users from multiple AIG companies• Tier 1 / 2 Troubleshooting of software issues over a vast array of applications• Tier 2 SME responsibilities, assisting analysts and contacting customers• Account creation and password resets for multiple applications/resources• Managing users in Active Directory and Novell ConsoleOne• Contributed numerous articles to help desk knowledgebase• Routed tickets to appropriate resolver groups as necessary• Backup Helpdesk Email Queue Coordinator duties• Performed Mainframe tape backups