Bertrand Parmentier Email & Phone Number

Brussels Region, Belgium

Led the programmes for key company initiatives, established programme objectives, identified stakeholders, and clarified roles and scope. Monitored progress, inter-stream dependencies, and risk mitigation strategies in collaboration with CRO office. Managed end-to-end programme, provided input to review business cases, and addressed escalations, issues, and corrective actions in liaison with programme sponsors and steering committee. Ensured optimal allocation of programme resources and upheld transparent stakeholder communication. Documented and studied necessary process adjustments and streamlined workflows.Achievements:- Achieved 2023 objective three months ahead of schedule.- Led end-to-end projects part of the strategic programmes. - Led Strategic Programme teams as Scrum Master and Agile Coach following the Agile Scaling Spotify model.- Directed process enhancements, utilising expertise and knowledge in Market Infrastructure projects.- Enhanced backlog visibility for all involved teams and optimised service delivery by formalising value proposals.- Implemented a robust programme governance framework, enhancing transparency and accountability across all projects.- Led governance activities, chaired programme steering committees, and devised a comprehensive programme plan integrating input from all streams.- Improved efficiency, planning, resource allocation, and forecasting accuracy by interviewing key stakeholders and devising strategies for future enhancements.- Migrated Market Infrastructures on Swift to ISO 20022 by developing the programme, whilst replacing one internal and two external programme managers.

Brussels Region, Belgium

Skilled in coaching teams, developing Agile strategies, and driving continuous improvement to achieve business agility. Proven ability to lead large-scale Agile transformations, enhance team performance, and foster a culture of collaboration. Adept at training and mentoring cross-functional teams, facilitating Agile ceremonies, and ensuring alignment with organizational goals.Achievements:- Eliminated waste and inefficiencies by guiding teams in value stream mapping and analysing work processes.- Led Test-Driven Development (TDD) and continuous integration to decrease defects and rework.- Decreased 50% defects by incorporating Behaviour-Driven Development (BDD) and TDD methodologies.- Augmented transparency and alignment on project objectives by conducting regular stakeholder review meetings.- Defined and managed the OKRs (Objectives and Key Results) for 2 squads, in synch with the company objectives.

Brussels Region, Belgium

Deliver project management for normal & complex projects for EMEA Market Infrastructures and Financial institutions.Led intricate technical discussions with clients for identifying project scope, time, and cost. Examined all product specifications to support user-friendliness. Conducted internal and external testing with development, quality assurance, and product teams, including coordinating trials with pilot customers. Tracked progress and issues, negotiating to secure desired resources.Some Achievements:- Led simultaneously multiple multidisciplinary complex IT projects for major EMEA Financial institutions - such as Clearsteam, Euroclear, CLS - while setting and controlling scope, time and budget.- End-to End Programme Manager for major European initiative of the ESMIG migration (11/2019 – 08/2020).- Developed project management processes, improving efficiency and consistency across the organization.- Led successfully an implementation project for an African Central Bank, covering hardware, software, and services within a fixed budget and a six-month delivery timeline, backed by a sponsor – leading to 2 additional projects. - Led young professionals, providing mentorship and training to enhance their project management skills and career development.- Attained department profitability goals by steering multiple intricate projects concurrently within set parameters.- Obtained advanced project management accreditations, such as PMP from Project Management Institute.- Nurtured strong client relationships to generate repeat business opportunities, upselling services.- Hands-on activities, i.e. implemented an emergency solution on Friday to allow the go-live weekend.

Brussels Region, Belgium

Leading the ESMIG (European Single Market Infractructure Gateway) programme providing expertise in strategic planning, cross-functional team leadership, and program governance. Proven track record of driving both the technical and business transformation, achieving stakeholder satisfaction, and optimizing operational efficiency. Adept at managing multiple programme streams simultaneously, mitigating risks, and ensuring alignment with organizational goals.

Brussels Region, Belgium

Expert role with expertise in the Swift messaging applications and Swiftnet connectivity providing technical support and customer service in high-pressure environments. Expert in diagnosing and resolving complex technical issues, optimizing support workflows, and enhancing user satisfaction. Demonstrated ability to lead support teams, manage escalations, and implement efficient solutions to improve system performance and reliability. Proven track record of collaborating with cross-functional teams to deliver exceptional support and drive continuous improvement.Achievements:- Consistently achieving high customer satisfaction scores, maintaining an average rating of 90% or above.- Successfully achieving the ticket resolution targets while managing the complex request- providing 24/7 on-call support worldwide to ensure support and resolution of complex issues. - Leading the implementation of the Alliance Remote Gateway solution, allowing customer to reduce their footprint.- Training and mentoring new support analysts, helping them become productive faster.- Successfully resolving complex, high-priority, or escalated issues that had previously remained unsolved, demonstrating advanced troubleshooting skills.

Brussels Region, Belgium

Expert role with expertise in the Swift messaging applications and Swiftnet connectivity providing technical support and customer service in high-pressure environments. Expert in diagnosing and resolving complex technical issues, optimizing support workflows, and enhancing user satisfaction. Demonstrated ability to lead support teams, manage escalations, and implement efficient solutions to improve system performance and reliability. Proven track record of collaborating with cross-functional teams to deliver exceptional support and drive continuous improvement.Achievements:- Consistently achieving high customer satisfaction scores, maintaining an average rating of 90% or above.- Successfully achieving the ticket resolution targets while managing the complex request- providing 24/7 on-call support worldwide to ensure support and resolution of complex issues. - Developing and publishing a series of knowledge base articles and troubleshooting guides that reduced the number of repetitive inquiries by 15%.- Training and mentoring new support analysts, helping them become productive faster.- Successfully resolving complex, high-priority, or escalated issues that had previously remained unsolved, demonstrating advanced troubleshooting skills.

Brussels Area, Belgium

Brussels Area, Belgium

Master In Computer Science

Education record