• Implementation of architectures for Zendesk products (Sunshine, Chat, Support, Sunco, Guide, Explore and Sell).• Development of microservices architectures.• Development of monolithic layered architectures.• AWS Services (Event bridge, SQS, CloudWatch, S3, Lambda).• Analysis and implementation of on-premise and cloud server integrations with Zendesk APIs service.• Analysis and implementation of Restful APIs.• Security and compliance (LGPD, SaaS Certifications).• Analysis of design patterns.• Analysis of Zendesk SSO implementation.• Analysis of DNS, HTTPS certificates and subdomains implementation.• Architecture development tools: Draw.io, Bizagi and Miro.• Softs Skills in UX and Design: Figma, Wireframe.cc and Invision.• Technologies: Javascript, JQuery, Nodejs, Mongodb, Papertrail, Windows Server, Linux, Rest APIs, GraphQL, AWS Services, Azure AD, SAML, JWT, JSON, Handlebars, CSS, CloudFlare, New Relic, React, ZAF (Zendesk Client ), ElasticSearch, Ruby, IBM Watson (Chatbot), Salesforce.• Analysis and architecture implementation of Droz, Monday, 2Listen, Tymeshift, Playvox products.• Execution of internal technical training schedules for the project and support team.• Continuous improvement process for the project and support area.• Monitoring of MVPs.

• Demonstration of advanced product knowledge: Zendesk, Tymeshift, Pipefy;• Development of web platforms (JS, React Native, Node.js).• Development of API integrations(SOAP, REST and GraphQL).• Technical support with the sales team for strategic or nominated accounts;• Support with marketing area to develop new sales strategies;• Support for products and services offered, including terms of sale;• Development and architecture of POC and Pilots.• Technical Workshop• Conduct RFP with the client.• Solution architecture development for technology, consulting and service projects.• Front-end development for POC.

• Lead Qualification (SDR);• Configure and implement sales prospecting processes.• Individually manage the demands of the CX process.• Supplier management;• Demand management in all internal areas;• Customer budget management;• Development of proposals and RFP.• Scoring deadlines.

• Alignment with customer areas and change planning and continuous improvement.• Define metrics and objectives to be considered for the project, accompanying the evolution of results periodically.• Defining User Stories• Backlog prioritization• Projects with the TOTVS client• Zendesk

• Monitoring and execution of projects• Performance with STA - File Transfer System• BACEN JUD 2• BACEN BCORREIO / CVM / Paper Craft• Scripting on Microsoft SQL Server servers (SQL Server 2008 Tools, SQL Server 2012);• Execution and administration of scripts on Oracle servers - Client 11g, 8i (PL / SQL Tools, SQLPLUS / Oracle Developer)• Windows 2000, 7,8,10, Vista and XP, _Windows 2008 and 2003;• Reporting.• Training Ministries• Remote / telephone technical support.• Automations in .vbs, .bat

• Compliance and Messaging• Performance with SPB-Brazilian payment system;• Monitoring of projects • BACEN JUD• Performance with monitoring of Financial operations, (CETIP / SELIC / CIP / BMF & BOVESPA / BACEN);• Windows 8, 7.10, Vista and XP, _Windows 2008 and 2003;• Execution of SQL scripts on Microsoft SQL Server servers (SQL Server 2008 Tools, SQL Server 2012);• Reporting.• Remote / telephone technical support.

•Installation, configuration and training of the bank's proprietary solution (client);• Remote / telephone technical support to users of the solutions developed by 7COMm;• Configuration and training of web solution owned by 7COMm.• Performance with operating systems for Servers and Desktops;• Windows 8, 7, Vista and XP, _Windows 2008 and 2003;• Performance with processes: information security, monitoring software, execution of changes in operating systems ;.

Project "Acessa Escola"Serving network users, customer service, basic telephony, hardware maintenance.