Bruno Parreira Lopes Email & Phone Number

Santo André, SP, BR

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

São Caetano Do Sul, São Paulo, Brazil

São Caetano Do Sul, São Paulo

• Implementation of architectures for Zendesk products (Sunshine, Chat, Support, Sunco, Guide, Explore and Sell).
• Development of microservices architectures.
• Development of monolithic layered architectures.
• AWS Services (Event bridge, SQS, CloudWatch, S3, Lambda).
• Analysis and implementation of on-premise and cloud server integrations with Zendesk APIs service.
• Analysis and implementation of Restful APIs.

São Paulo E Região, Brasil

• Demonstration of advanced product knowledge: Zendesk, Tymeshift, Pipefy;
• Development of web platforms (JS, React Native, Node.js).
• Development of API integrations(SOAP, REST and GraphQL).
• Technical support with the sales team for strategic or nominated accounts;
• Support with marketing area to develop new sales strategies;
• Support for products and services offered, including terms of sale;

São Paulo, Brazil

• Lead Qualification (SDR);
• Configure and implement sales prospecting processes.
• Individually manage the demands of the CX process.
• Supplier management;
• Demand management in all internal areas;
• Customer budget management;

São Caetano Do Sul- SP

• Alignment with customer areas and change planning and continuous improvement.
• Define metrics and objectives to be considered for the project, accompanying the evolution of results periodically.
• Defining User Stories
• Backlog prioritization
• Projects with the TOTVS client
• Zendesk

São Paulo, Brazil

• Monitoring and execution of projects
• Performance with STA - File Transfer System
• BACEN JUD 2
• BACEN BCORREIO / CVM / Paper Craft
• Scripting on Microsoft SQL Server servers (SQL Server 2008 Tools, SQL Server 2012);
• Execution and administration of scripts on Oracle servers - Client 11g, 8i (PL / SQL Tools, SQLPLUS / Oracle Developer)

São Paulo, Brazil

• Compliance and Messaging
• Performance with SPB-Brazilian payment system;
• Monitoring of projects
• BACEN JUD
• Performance with monitoring of Financial operations, (CETIP / SELIC / CIP / BMF & BOVESPA / BACEN);
• Windows 8, 7.10, Vista and XP, _Windows 2008 and 2003;

São Paulo E Região, Brasil

• Installation, configuration and training of the bank's proprietary solution (client);
• Remote / telephone technical support to users of the solutions developed by 7COMm;
• Configuration and training of web solution owned by 7COMm.
• Performance with operating systems for Servers and Desktops;
• Windows 8, 7, Vista and XP, _Windows 2008 and 2003;
• Performance with processes: information security, monitoring software, execution of changes in operating systems;.

Santo André-SP.

Project "Acessa Escola"Serving network users, customer service, basic telephony, hardware maintenance.

Bachelor Of Technology - Btech, Sistemas De Informação

Activities and Societies: Robocup.

Academia De Férias L3 Crm, Gestão De Relacionamento Com O Cliente

Activities and Societies: CRM, Gestão, Relacionamento.-Conhecimentos aplicado a ferramenta Microsoft Dynamics CRM. -Conceito básicos de.