I help dealers with digital strategies.

Click to edit position description• Is skilled in being agile, practical and nimble! Is able to take on a gamut of tasks and move quickly and efficiently between projects in any given day• Identifies and documents campaign requirements• Works with campaign management, creative, and MDM teams to build campaigns and programs• Assists in developing customer target lists with broader team including the CRM team• Contributes to brainstorms for monthly promotionsProvides support in developing content for digital content areas on streetvw.com and social media outletsTracks campaign effectiveness, along with developing testing and optimization plans in conjunction with general managerCreates performance dashboards and reports as needed and requested• Fundamental understanding of web and CRM analytics• Develops a strong relationship with key account marketing, campaign management, field marketing, brand marketing and the web analytics teams• Creates a detailed project plan for each campaign or program• Skilled and able to develop and adhere to tight timelines – especially while executing a campaign• Identifies assets and resources needed for each campaign• Implements effective quality assurance processes to minimize mistakes and errors• Leads the day-to-day management of projects to create campaign deliverable

· Recruiting, hiring, and developing outstanding sales and service oriented staff to meet operating and sales objectives· Developing skills and product knowledge of the store team through training, evaluation and role plays· Meeting and/or exceeding financial and sales goals established for the store

Having conversations with customers and conducting detailed financial reviews, suggesting products and services that meet their needs and help them succeed financially. Contacting customers by phone to follow up to ensure customer satisfaction, build relationships and address any additional financial needs based on the customers’ financial priorities Setting performance goals and working with your manager to increase your effectiveness in serving customers and meeting their financial needs Building loyalty while helping customers with service requests. May handle cash transactions.Every banker is part of a team that is rated first, and most importantly, on the customers’ experience with the teams’ service. This is a performance-based position with daily goals and bonus incentive compensation for Bankers who meet and exceed their goals and help customers succeed financially. Bankers have the ability to resolve difficult customer situations effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction.

Oversee new hire, continuing education, program specific training, management development training, leadership development training and other training as needed by the businessEnsure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attritionFacilitate client conversations as necessaryDevelop and cultivate partnership with other business units, resource units, and clientsUtilize effective presentation and facilitation skills for identified content including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities to include both a live and a virtual classroom trainingResponsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate mannerResponsible for the deployment of successful transition processes ensuring competency levels meet business needsResponsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.Maintain all certifications for all assigned courses May be responsible for certifying trainers to deliver identified contentStrict adherence to the Convergys code of conduct Leading and/or participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunitiesDrive and monitor for high levels of professionalism in and out of the classroom