- Manage ticketed and special events through coordination with internal departments to meet client needs.- Create and maintain accurate on-sale drawings through collaboration with client, production, & arena box office- Complete client advance calls to ensure all event needs are met including securing external rental items- Determine if production rigging can be hung safely or coordinate external engineering review when required- Track and share event expenses with client for approval; submit approved invoices & costs for final settlement- Major events include 2022 League of Legends World Semi-Final, SkillUSA NLSC (annually), sporting events, and major touring concerts (Harry Styles, TOOL, blink-182, and more)- Distribute game day setup and information documents for Hawks games, including all associated activations & events as assigned- Coordinate setup and staffing needs for ancillary events which include internal client meetings, staff trainings, partnership events, and building maintenance projects as assigned- Implemented the use of new staffing reports to assist with accurate cost tracking and timely billing for events.- Partnered with all arena teams on a costing project to ensure proper billing rates and identify potential areas for increased revenue and profitability

-Develop and maintain close working relationships and communication channels with clients to effectively assist in the planning and coordination of their meetings and conventions-Utilize Ungerboeck and AutoCAD software to create and distribute detailed event documents for use by all ICC building services departments and employees-Work directly with building services supervisors to ensure event needs are executed correctly and on-time-Schedule IATSE union labor needs to successfully install, operate, and strike audio/visual equipment for each event-Educate clients about and enforce all building policies, union labor requirements, and all applicable city and state health and safety codes

•Planned & supervised events at the 6,500 seat multipurpose facility - 120 event days per year, covering sporting events, concerts, and private events including the Dalai Lama Public Talk (June 2016), Presidential Campaign Rally (Apr 2016), Community Health Network All Team Experience (Nov 2016), and IU Foundation Gala (Sep 2015)•Created and distributed detailed setup & day of show information for events to both internal & contracted staff•Produced staffing matrices for each event based on event type, projected attendance, and specific event needs - Observed & monitored 30-100 event staff to ensure patrons and employees adhered to building policies - Provided coaching and personal assistance, as needed, to event staff to resolve and address guest complaints, fan behavior issues, and any other issues management needed during events •Coordinated operations at alternate outdoor concert venue during 2016 Indiana State Fair - Planned and executed security, ground transportation, merchandising, and hospitality needs for 17 continuous show dates featuring over 30 artists and performing groups

• Processed the hiring of over 1000 members of the Speedway’s part-time event staff for Summer 2014 events• Co-coordinated scheduling and communication of staffing schedules to all 1000 part-time event staff• Ensured event staff and other department leads followed event procedures; coached employees as needed• Reviewed and submitted all hiring paperwork and timesheets to identify and correct payroll issues

• Tracked and monitored expenses of 8 departments to ensure monthly budgets were met • Processed and distributed $50K in weekly payables to maintain current accounts with 100 plus vendors• Resolved billing disputes and implemented preventive policies improving efficiency and member experience

Began work as a lifeguard at Fort Wayne Country Club in the summer of 2005 and continued to gain more responsibility and trust until transitioning into the administrative offices as Accounting Assistant in August 2013.•As Assistant Pool Manager I oversaw staff of 3-6 per shit to ensure guest safety and facility cleanliness•As Swim Coach I worked with children ages 4-18 to teach and improve swimming skills in both fun and competitive environments•As a Lifeguard, I monitored guest safety and worked with fellow staff to keep the entire facility clean

• Scheduled and supervised practices at three rotating facilities for 50 student athletes• Created an effective communication plan to distribute information to athletes and parents• Developed and implemented comprehensive training programs for each swimmer and team unit