Brian Becnel Email & Phone Number

Orlando, Florida Area

• After sharing role of Release Manager with another Cast Member for a number of months, became solely responsible for release management with the IA organization for FY18; Facilitated all four release review meetings preparing documentation, leading calls, coaching studios through the process. Liaison with WDAT Change Management/CAB and IA to mitigate impacts to studios.• Upon IA restructuring, Cast Support role included developing process maps for new studio structure and third-party vendor performing sustainment activities; produced metrics & reports for leadership relative to Incident and Problem monitoring and tracking.

• Responsible for testing, validating, and reporting guest entry, matching, and merging to the MDM Guest product.• Integral team member responsible for data analysis testing the Guest Recognition Solution as a re-write for the guest/vendor interface. Ending product enabled significant increases in guest recognition and marketing revenue opportunities.• Recognized by client team cast member for Great Service Fanatic Award within four months of starting role as a result of excellent communication, triage, and resolution of a defect during Composite 3.3 release.• Documented several process maps for legacy guest database's key subject areas including guest permissions.• Coordinated and documented technology solutions to support CMR request for two-day reduction in lag time for VPD and MAPS guest data loads enabling marketing with increased revenue opportunity and guest contact.• Primary BA for guest database team with DTSS project to bring Disney ID data into GOM. Support effort with testing inbound interface files and documenting requirements. Collaborated extensively with CMR primary POC.• Responsible for producing, analyzing, and distribution of weekly metrics reports to technology and CMR audience regarding guest volume data which assists consumers of GOM understand trends in data volumes by source.• Documenting requirements and testing code changes as needed to support RM to fix date-of-birth UI defect since inception of Passport. Collaborating with Developers and Testing COE on solution definition. Solution will reduce duplicate guest record creation by an estimated 70%.

On contract with Delta Air Lines Airport Systems IT portfolioSignificant project work has included Business Consultant liaison role between technology group and business stakeholders on major corporate initiative. Enterprise wide effort delivered on time and generated $8M in revenue within 1st month of deployment causing no negative impact to airline operations.Voluntarily submitted proposal for developing User Support model for technology team delivering state of the art User Interface to airport passenger-facing agents.Lead Analyst for Production Support team; delegated defect reports; produced and presented weekly and monthly status reporting on status of the product.

Liaison with vendor providing mobile device software rewrite; maintaining project schedules; managing development of end-user help documentation.Managed implementation of mobile scanning devices in 3 airports along with training classes to end-users.Collaborated extensively with vendor providing warranty support for mobile scanning devices to develop comprehensive and efficient returns process for defective devices. Generated reports for upper management on overall SLA delivery and inventory levels. Worked with airport management on process to ensure accountability for mobile devices within station oversight.

Manager in Airport Customer Systems specializing in Baggage Handling, Tracking, and Recovery of Lost/Mishandled passenger baggage; Managing team developing support processes for mobile scanning devices.Liaison with vendor providing mobile device software rewrite; maintained project schedules; managed development of end-user help documentation.Managed implementation of mobile scanning devices in 3 airports along with training classes to end-users.Collaborated extensively with vendor providing warranty support for mobile scanning devices to develop comprehensive and efficient returns process for defective devices. Generated reports for upper management on overall SLA delivery and inventory levels. Worked with airport management on process to ensure accountability for mobile devices within station oversight.Integral member of management team contributing to department restructuring to achieve productivity and cost improvements resulting in 2 FTE reduction

Passionate focus placed on delivering Business Intelligence solutions on 12 TB Teradata platform with implementation of three enterprise subject areas in 9 months.Demonstrated courageous leadership in protection of competitive advantage via information security.Managed team of 10 developers and 3 analysts as EDW platform transformed to an Enterprise Business Intelligence platform; project managed multiple simultaneous deliverables.Collaborated with the Enterprise Data Modeling team on near daily basis during development of business intelligence subject areas and interim reporting deliverables.

Developed primary enterprise subject area's to be supported in the Enterprise Data Warehouse.Documented requirements from business stakeholders to ensure succesful implementation of EDW solution.Worked extensively with Enterprise Modeling team on design of EDW tables.SME and trainer for using Hyperion reporting tool to end-user community.EDW Project lead for divisional implementation of SAP; project managing workload of 5 developers.

Douglasville, Ga

Hartford, Connecticut

Lead QA analyst role for vendor solution.Liaison between project manager and vendor counterpart.

Steubenville, Ohio

Customer serviceFinancial TransactionsMaintained monetary accuracy according to banking regulations