Brian Dunstan Email & Phone Number

Round Lake, IL, US

• Responsible for managing day-to-day delivery of post-implementation projects for Human Capital Management/ERP clients. Serve as the primary point of client contact for the delivery of Workday services. Engages clients.
• Manage client projects and coordinate with internal and external technical SMEs. Work to identify out of scope tasks and driven to complete tasks early or on schedule by maintaining task momentum with all stakeholders.
• Leads various internal and/or client-facing meetings needed to prioritize work, deliver tasks, track/report status, address project risks, etc. Client Relationship Management
• Manage and foster strong relationships with clients across all service lines and regions
• Lead technical escalations regarding delivery concerns, enhancements and new requests.
• Collaborates with Sales and Customer Care team to ensure growth with existing client revenue and winning new business.IT Project Management

• Manager responsible for post-implementation IT projects for mid-size and large consulting clients. (AON purchased Hewitt Associates in 2010)Technical Project Management
• Proactively manages client expectations and tirelessly resolves gaps via coordination with client stakeholders, technical resources, and executives
• Creates resource allocation plans by interacting with the appropriate resources, domain lead, and other SMEs to ensure the correct resource is assigned to projects. Client Relationship Management
• Develop and manage and strong client relationships at all levels to ensure satisfaction and retention
• Establish and follow technical escalation protocols regarding configuration errors, data feed issues, platform enhancements and new requests.IT Project Management
• Manages Statements of Work and Change Order Requests, securing required approvals. Ensure that all work requests are captured under a valid Master Service Agreement and Statement of Work.

• IT Project Manager responsible for the execution of HR enterprise systems projects. Consultant with internal and external teams that applies project methodology that incudes planning, organizing, monitoring, managing.
• Remove, resolve, or escalate roadblocks for team members in a timely manner. Develop relationships across organization to ensure successful delivery of projects.
• Identify and manage project risks to ensure time, cost, and quality meet business expectations. Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Navigate team dynamics by motivating team to work together in the most efficient and effective manner while working to resolve conflict.
• Responsible for all project communications to leadership, the stakeholder community, and project team.
• Work with vendors and on/off-shore resources to manage deliverables and project timeline.

Analyst responsible for gathering and compiling necessary information to configure technical systems to meet client requirements. Document, troubleshoot and resolve issues within defined service level agreements. Partner with various internal and client IT teams for escalations and production issues.