Ben Pedley Email and Phone Number

Run tests on new gaming softwareRecord defects and issue reportsAssist software developers with design process

With the favourable performance of the previous special project that was [ALT] Gaming Lounge my role and responsibilities were inreased to encompass the location as a whole. The success of [ALT] then led the business to be re-named and re-branded to fit withihn the larger group that is BELONG by GAME.This role included, but is not limited to:Event creation & hosting including esports tournament's, regular community activities, independant and large publisher activations.Community management via online services such as Facebook, Twitter, Instagram and Discord.Creation and development of media assets to be used both online social and local with the use of Photoshop.Providing Technical support including (but not limited to) Hardware installation, Streaming, Networking and Software management.Leading and managing the team from recruitment to performance reviews and training.Inspiring and motivating the team to deliver excellent customer service.Coaching and developing team members in all aspects of their role.Managing the P&L, keeping costs to a minimum whilst maximising every sales opportunity.Tracking sales trends, being proactive and reactive to drive business.Organised so to effectively plan, prioritise and respond to deadlines.Driving sales of Food & Beverage, Pay to Play services and retail goods and services including hardware, software, digital and merchandise.Creating original and unique food & drink offerings themed to the video games and special events.Personal Alcohol Licence holder.First Aid Trained until 12 March 2022

Following previous success within the business I was brought in to steer a newly aquired business in the right direction by delivering improved revenue and margin across its unique KPI’s.This role included, but was not limited to:Event creation & hosting including esports tournament's and regular community activities.Social and Community management via online services such as Facebook, Twitter, Instagram and Discord.Providing Technical support including (but not limited to) Hardware installation, Streaming, Networking and Software management.Leading and managing the team from recruitment to performance reviews and training.Managing the P&L, keeping costs to a minimum whilst maximising every sales opportunity.Inspiring and motivating the team to deliver excellent customer service.Coaching and developing team members in all aspects of their role.Organised so to effectively plan priorities and respond to deadlines.Driving sales of Pay to Play services.Personal Alcohol Licence holder.

Responsible for developing and leading a high performing team within a sales-focused environment.To go beyond delivering great customer service and drive a world class experience for customers, to ensure future business.Organize in store events to increase community awareness, interaction and sales revenue.Efficiently grow footfall and future business through the consistent use of social media.Manage the stores P&L and use initiative to save company funding where possible.Communicate ideas & efficiencies internally to share best practice and help grow the business.Use and creation of modern media to advertise products and services to both internal and external customers.Manage and oversee team development through the use of E-Learning and other platforms.

Responsible for developing and leading a high performing team within a sales-focused environment.To go beyond delivering great customer service and drive a world class experience for customers, to ensure future business.Manage the stores P&L and use initiative to save company funding where possible.Communicate ideas & efficiencies internally to share best practice and help grow the business.Manage and oversee team development through the use of E-Learning and other platforms.

Coached and Developed teams across the North and Scotland territory to drive performance in the company’s most recent retail project known as Pin Point – a digital assisted sales tool.

Responsible for sales generation, profitability, delivering excellent customer service, technological support, growing the business using all available resources including but not limited to social media.Other responsibilities include; coaching and development of others, driving sales within the team, communication and support for other stores when driving Key Performance Indicators.In the 10+ years of working for The Carphone Warehouse I have undertaken and delivered on several projects and key responsibilities which include but are not limited to: Regional Operation Efficiency Support, Driving KPI's such as Accessory attach rate and Home Phone/Broadband sales across the region, holding workshops and coaching sessions to support and train colleagues around the region.

While working at New Look in Sutton Coldfield I had the responsibility of receipting in and arranging stock from deliveries.